Shivashankari
Associate
Bengaluru ,Bengaluru
Summary
Detail-oriented, dedicated fresher with a strong understanding of insurance health claim process. Skilled at accurately verifying and processing claims, ensuring compliance with company policies and guidelines. Excellent problem-solving and communication skills to interact effectively with clients and team members.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Health Claim Process
Go Digit Insurance
Bengaluru
11.2022 - Current
- Organized claim files, maintaining accurate records for future reference and auditing purposes.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Posted payments to accounts and maintained record.
- Streamlined claim processing procedures for faster resolution times and improved client experience.
- Detail-oriented, dedicated fresher with a strong understanding of insurance health claim process.
- Reduced claim disputes by meticulously reviewing documentation and ensuring accurate assessments.
Associate Consultant
Herbalife International Pvt Ltd
Bengaluru
02.2019 - 11.2022
- Automated system e-commerce features to improve client sales.
- Evaluated customer needs and feedback to drive product and service improvements.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Training and Development Specialist
Aegis International Pvt Ltd
Bengaluru
06.2015 - 12.2017
- Developed job-specific competencies and performance standards.
- Led internal certification programs that resulted in a greater number of qualified employees holding specialized roles within the company structure.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
Education
B.com - Accountancy And Finance
Jain University
Bengaluru 12th - Cbsc
Nios
Bengaluru 06.2010
10th - Cbsc
Army Public School
Bengaluru 04.2007
Skills
Worked on projects Udan and Attack to improve processes Implemented process improvements that resulted in increased efficiency and productivity Collaborated with team members to identify areas for improvement and developed solutions to streamline operations Created and executed action plans to address process bottlenecks and reduce errors Improved overall project performance by implementing best practices and standardizing procedures
Timeline
Health Claim Process
Go Digit Insurance
11.2022 - Current
Associate Consultant
Herbalife International Pvt Ltd
02.2019 - 11.2022
Training and Development Specialist
Aegis International Pvt Ltd
06.2015 - 12.2017
B.com - Accountancy And Finance
Jain University
12th - Cbsc
Nios
10th - Cbsc
Army Public School
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