Shiva Srinivas Chaganti

Innovative and user-centric Senior UI/UX Designer with 5.7 years of experience crafting intuitive and engaging digital experiences. Proven track record of leading cross-functional teams to deliver effective design solutions across web and mobile platforms. Adept at conducting user research, creating design systems, and advocating for best practices in accessibility. Skilled in translating complex requirements into high-fidelity wireframes and prototypes that align user needs with business goals.

• Best Employee of the Year - 2021
  Recognized for exceptional performance, dedication, and contributions to the company’s success.
  Employee Excellence Award - 2022
  Celebrated for going above and beyond in ensuring project success and client satisfaction.
  Rising Star Award - 2023
  Recognized as a promising talent for exceptional growth and contributions early in your tenure.

• Google UX Design in the year 2024

1. FHPL CSR Tool (Web App) 2. Qbotica RPA Tool (Web App) 3. FHPL Group Insurance Portal (Web App) 4. Call SoS (Mobile and Web App) 5. Consio (Web Application) 6. Insure Easy (Web App) 7. Trucker Portal (Web Application)

Thought for 4 seconds

Below are suggested role descriptions and responsibilities for each project, reflecting typical UI/UX activities and project deliverables. Feel free to tailor or expand these based on your actual contributions and achievements.

Role: Senior UI/UX Designer
Responsibilities:

• Requirement Gathering & Analysis: Collaborated with customer service stakeholders to understand critical pain points and define tool objectives.
• Information Architecture: Structured data flows for policy details, claim statuses, and user inquiries to ensure easy access and navigation for CSRs.
• Wireframing & Prototyping: Developed low- and high-fidelity wireframes in Figma/Sketch to visualize efficient layouts and navigation.
• Usability Testing & Iteration: Conducted feedback sessions with support agents to refine screens, ensuring fast response times and accuracy.
• Design System Integration: Established consistent use of typographic hierarchy, color codes, and components to simplify CSR processes.
• Developer Collaboration: Coordinated with the frontend team to ensure design feasibility and pixel-perfect implementation.

Role: UI/UX Lead Designer
Responsibilities:

• User Research & Personas: Interviewed stakeholders and end-users to understand workflow automation requirements and process challenges.
• Interaction Design: Mapped user flows and created intuitive dashboards for configuring, monitoring, and optimizing robotic process workflows.
• High-Fidelity Prototypes: Built clickable prototypes detailing complex automation processes, reducing training time for first-time users.
• Complex Data Visualization: Designed charts and real-time monitoring interfaces to display RPA analytics and error logs clearly.
• Scalability & Accessibility: Crafted a design system that could scale for diverse enterprise needs, ensuring compliance with accessibility standards (WCAG).
• Cross-Functional Workshops: Led design thinking sessions with product managers, engineers, and QA teams to unify product vision.

Role: Senior UX Designer
Responsibilities:

• User Journey Mapping: Documented employee and HR administrator journeys from policy enrolment to claims settlement.
• Wireframing & Conceptualization: Created conceptual diagrams and wireframes, balancing business rules and user-friendly layouts.
• Usability & Feedback Loops: Facilitated usability tests to validate the clarity of policy details, claims status, and account management flows.
• Responsive Design: Ensured seamless experience across devices for corporate clients managing group insurance.
• Collaboration & Stakeholder Communication: Regularly presented design progress and obtained approval from corporate HR and internal product teams.
• Design Guidelines & Consistency: Maintained brand consistency through a cohesive style guide, ensuring uniformity in icons, typography, and color schemes.

Role: UI/UX Designer
Responsibilities:

• Dual-Platform Strategy: Developed cohesive design solutions for both mobile and web to accommodate lab test bookings, doctor consultations, and telehealth services.
• Feature Definition: Collaborated with medical practitioners and business analysts to define key features such as virtual consultations, e-prescriptions, and test scheduling.
• User Flows & Prototyping: Created end-to-end user flows for booking tests, accessing medical reports, and making secure payments.
• Visual & Interaction Design: Implemented intuitive and accessible interfaces, focusing on clarity and minimal cognitive load for diverse user demographics.
• Design Validation: Conducted A/B tests on booking flows to optimize conversion and reduce user drop-off.
• Ongoing Optimization: Analyzed user feedback and analytics to continuously refine navigation, layout, and CTAs.

Role: Lead UX Designer
Responsibilities:

• Project Scoping & Planning: Defined the UX scope for a project management system, setting timelines and milestones in alignment with Agile sprints.
• User Personas & Workshops: Collaborated with project managers and team leads to develop user personas; facilitated workshops to identify major pain points in project tracking.
• Complex Task Flows: Designed role-based access controls and streamlined task assignment functionalities to accommodate cross-functional teams.
• Interaction & Visual Design: Produced intuitive, drag-and-drop interfaces for managing tasks, deadlines, and dependencies.
• Usability Testing: Ran pilot tests with select teams to gather feedback on the platform’s collaboration and productivity features.
• Performance Metrics: Focused on reducing system friction, resulting in improved user adoption and reduced onboarding time.

Role: Senior UI/UX Designer
Responsibilities:

• Requirement Analysis: Partnered with stakeholders to identify unique selling points (USPs) in the insurance comparison and purchasing flow.
• End-to-End User Journeys: Designed user scenarios for policy comparison, application forms, and account management.
• Information Architecture: Structured policy details, premium calculations, and benefits pages for easy scanning and decision-making.
• Prototyping & Testing: Created interactive prototypes for user validation, refining design elements based on usability study insights.
• Brand Alignment: Ensured the overall brand identity was cohesive across marketing and user communication channels.
• Collaboration with Dev: Communicated detailed design specs and collaborated with development teams for accurate implementation.

Role: UX Consultant & Designer
Responsibilities:

• Logistics Industry Research: Conducted contextual inquiries with logistics managers to comprehend the nuances of truck rental and shipment tracking.
• Workflow Optimization: Mapped and improved booking flows, scheduling, route planning, and real-time shipment tracking.
• Wireframes & Interactive Mockups: Visualized data-heavy dashboards for fleet operations, ensuring clarity in availability, location, and route status.
• Responsive & Mobile-First Design: Ensured the portal was accessible from different devices, aiding on-the-go truck drivers and managers.
• Design Handoff & QA: Provided final design assets and style guides to developers, supporting a smooth development and QA process.
• Continuous Improvement: Gathered user feedback post-launch to iterate and enhance the platform’s usability and features.