Shivaxi Prajapati
Noida
Summary
Results-oriented Quality Engineer polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Specialist-Quality
Salcomp Manufacturing India Pvt. Ltd.
Noida
06.2024 - Current
- Act as the primary point of contact for customers regarding quality-related issues and concerns. Understand customer quality expectations and requirements.
- Investigate quality issues reported by customers, perform root cause analysis, and implement corrective actions.
- Collect and analyze customer feedback to assess satisfaction and identify areas for improvement.
- Provide training to internal teams on quality standards and customer requirements.
- Work closely with product development, manufacturing, and service teams to ensure alignment with customer quality requirements.
- Identify opportunities for improving quality assurance processes based on customer feedback and performance data.
Assistant Manager-Quality (QA&QC)
JSP Electronics India Pvt. Ltd.
Noida
01.2022 - 06.2024
- Implements the quality assurance and control systems of a company to ensure the proper execution of products and customer satisfaction and Ensure compliance to New Product Introduction (NPI) Phase Review Guideline as BIS, IEC 62133, IEC 61960
- Ensure all the legal standards are met and review thoroughly the existing policies and standards
- Develop and maintain QA programs complementary to enterprise quality system
- Make documentation of internal audits and quality assurance activities
- Take a look at customer complaints, analyze the data to find the area of improvements
- Develop new methods to resolve problems occurring during QA activities
- Develop Monthly reports showing inspection and audit performance and improvement opportunities
Quality Supervisor
XIHI technology Pvt. Ltd.
Noida
02.2018 - 12.2021
- Implement strategies for continuous improvement in quality processes, identifying areas for enhancement and efficiency gains in the production of chargers
- Identifying areas for improvement in the production or service delivery process, often collaborate with other departments to implement changes that enhance efficiency and quality
- Analyzing quality data and generating reports to track performance metrics to identify trends, defects, and areas requiring improvement
- Implementing improvement programs such as SiX Sigma, Lean Manufacturing, or Total Quality Management to drive ongoing enhancements in quality processes
Quality testing Engineer
MCM Telecom Equipment Pvt. Ltd.
Noida
10.2015 - 12.2017
- Conducting various tests on mobile devices to ensure functionality, performance, usability, and reliability
- This involves both hardware and software testing, checking for issues like call quality, screen responsiveness, battery performance, software bugs, etc
- Identifying and documenting defects or issues found during testing using bug tracking tools
- Providing detailed reports to the development team for necessary fixes and improvements
- Analyzing performance metrics and identifying areas for improvement in mobile device functionality, user experience, and overall quality
Education
B.Tech - Electrical & Electronics Engineering
AJAY KUMAR GARG ENGINEERING COLLEGE
Ghaziabad, India01.2015
Diploma - Electrical Engineering
D. N. POLYTECHNIC
Merrut, India01.2012
MBA - Operations Management
Amity University
Gr. NoidaSkills
- Problem Solving
- Quality Reviews Processes
- Patient-focused Quality Services
- Quality Assurance
- Customer Relations
- Process Analysis
- Time Management
- Decision-Making
- Teamwork and Collaboration
Certification
- Lead Auditor ISO 9001:2015
- Lean Six Sigma - Green Belt
Languages
- English, Full Professional Proficiency
- Hindi, Native and Bilingual Proficiency
Hobbies and Interests
- Artistic activities such as Painting and Crafts
- Listening to Music
Projects
To Reduce The Average Handling Time, Working with AIG at the time of Six Sigma and AHT of that process has been reduced from 2.83 min. to 2.5 min.
Timeline
Senior Specialist-Quality
Salcomp Manufacturing India Pvt. Ltd.
06.2024 - Current
Assistant Manager-Quality (QA&QC)
JSP Electronics India Pvt. Ltd.
01.2022 - 06.2024
Quality Supervisor
XIHI technology Pvt. Ltd.
02.2018 - 12.2021
Quality testing Engineer
MCM Telecom Equipment Pvt. Ltd.
10.2015 - 12.2017
- Lead Auditor ISO 9001:2015
- Lean Six Sigma - Green Belt
B.Tech - Electrical & Electronics Engineering
AJAY KUMAR GARG ENGINEERING COLLEGE
Diploma - Electrical Engineering
D. N. POLYTECHNIC
MBA - Operations Management
Amity University
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