Summary
Overview
Work History
Education
Skills
Affiliations
PERSONAL PROFILE
Additional Information
Timeline
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Shiv Bhakt Somnath

H. No-117, Gali no-4, Shyam Enclave, Najafgarh

Summary

Dynamic Solutions Delivery Analyst with a proven track record at Wipro Ltd., excelling in client request management and team delegation. Leveraged innovation skills to enhance performance tracking, achieving a 95% client satisfaction rate. Adept at manual calculations and fostering collaboration, driving continuous improvement and delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Solutions Delivery Analyst (Defined Benefits)

Wipro Ltd.
Gurgaon
09.2018 - Current
  • Managed end-to-end client requests to ensure comprehensive support.
  • Facilitated client and team huddles to enhance communication and collaboration.
  • Delegated tasks effectively to optimize team performance.
  • Published critical data on client performance reports to Onshore and Wipro leadership.
  • Executed second Core Manual calculation for Deferred Vested participants.
  • Conducted manual payment setups in compliance with company policies.
  • Oversaw team management to maintain productivity and morale.

Customer Support Associate (Email & Chat)

Arvato Bertelsmann (Majorel)
Gurgaon
05.2016 - 07.2018
  • Resolved customer inquiries and complaints through chat and email communication.
  • Monitored NCSAT, Resolution, and ASAT metrics weekly and monthly.
  • Maintained operational and customer matrices according to established parameters.
  • Achieved login hour requirements while meeting daily, weekly, and monthly performance targets.

Telesales Executive (Insurance & Loan)

Investo Wealth Management Pvt. Ltd.
Delhi
07.2014 - 05.2016
  • Motivated sales professionals through positive reinforcement and constructive feedback.
  • Maintained targets, attendance, and daily reports for all team members.
  • Logged customer policies and submitted for approval to respective teams.
  • Communicated updates regarding new plans or changes in policies to the team.

Education

B.com

University of Delhi
Delhi
2014

12th- C.B.S.E.

Govt. Sen. Sr. Public. School
Delhi
2010

10th- C.B.S.E.

Govt. Sen. Sr. Public. School
Delhi
2008

Skills

  • Core Manual calculations
  • BlueZone tool (Mainframe operations)
  • MPT tool proficiency
  • HRO workbench and Advance table editor
  • Data extraction and reporting
  • Team delegation
  • Performance tracking
  • Client request management
  • Continuous improvement strategies
  • Payment processing
  • Calculation Automation Project (BOT)

Affiliations

  • Completed Basic Computer Application Course from Govt. Institute of one year diploma.
  • Proficient knowledge of Word, Excel, PowerPoint, Outlook.
  • Environment- Windows XP, Windows 7, Windows 8.

PERSONAL PROFILE

Name :- Shiv Bhakt Somnath
Father’s Name :- Shiv Bhakt Madhuri
Date of Birth :- 06th December 1990
Sex :- Male
Religion :- Hindu
Nationality :- Indian
Martial Status :- Married
Hobbies :- Listing to music, playing cricket & traveling.

Additional Information

I herby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Timeline

Solutions Delivery Analyst (Defined Benefits)

Wipro Ltd.
09.2018 - Current

Customer Support Associate (Email & Chat)

Arvato Bertelsmann (Majorel)
05.2016 - 07.2018

Telesales Executive (Insurance & Loan)

Investo Wealth Management Pvt. Ltd.
07.2014 - 05.2016

B.com

University of Delhi

12th- C.B.S.E.

Govt. Sen. Sr. Public. School

10th- C.B.S.E.

Govt. Sen. Sr. Public. School

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Shiv Bhakt Somnath