Shiv Brat Pandey

Built and managed multi-team support organization, including Application Support, QA, Client Integration, Data Reporting, Access Management, and Audit.

Oversaw 100+ personnel across various locations in India.

Ensured deliverables met zero defect quality standards with optimal speed.

Acted as single point of contact for top management, aligning operations with organizational goals.

Drove continuous automation efforts to reduce manual tasks using AI and market trends.

Played critical role in planning, execution, and reporting during peak operational periods.

Implemented ITIL best practices to optimize processes and reduce costs.

Led team mentoring initiatives, focusing on career development and addressing employee concerns.

Streamlined release cycle from five weeks to two weeks, gaining recognition from business stakeholders.

Introduced diverse DevOps tools, including TeamCity, Git, SonarQube, and Gisheye, to enhance release processes.

Managed end-to-end releases for three applications single-handedly.

Led a global team of 11 in Dev Manager role and 24 in Delivery Manager role for release management.

Evaluated team performance and aligned program objectives with team aspirations to develop domain competency.

Executed releases for all five applications in Market Risk, ensuring technical leadership and compliance with standards.

Facilitated sprint cycles as Scrum Master, adhering to agile methodologies in BAU/KSOR projects.

Supervised teams across Chennai, Gurgaon, and London to provide continuous support for development operations.

Monitored end-to-end production batches to ensure operational efficiency.

Provided L2 and L3 support onsite 24/7 to maintain system functionality.

Collaborated with business users to resolve issues and address user queries.

Executed small enhancements and development tasks to fix existing system bugs.

Communicated with external systems regarding issues or delays to maintain workflow.

Delivered User Support for Japan and AEJ markets, ensuring accurate trade settlements.

Partnered with Equity, Fixed Income, and Futures & Treasury Operations to identify automation opportunities.

Raised Netcool alerts to proactively monitor system performance.