Shivchandra Sanu
Noida
Summary
Accomplished Product Owner and Business Analyst with a strong focus on product vision, requirements, agile methodologies, and user experience optimization. Led significant enhancements in e-commerce systems, resulting in improved order management efficiency and increased conversion rates.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Product Owner|Business Analyst
Nagarro
Gurgaon
02.2020 - Current
- Defined and executed product vision, strategy, and roadmaps for key e-commerce modules including Order Management, Checkout & Cart, and Inventory systems.
- Prioritized product backlog based on stakeholder feedback and market research.
- Developed user stories and acceptance criteria for new features and enhancements.
- Led enhancements to Checkout Optimizations, Order Management System (OMS), ensuring seamless order lifecycle orchestration, delivery promise accuracy, order status visibility, and exception handling across EU & Asia markets.
- Designed and prioritized features for real-time inventory management, availability calculations, capacity planning, and stock allocation logic to improve fulfillment efficiency, and reduce stockouts.
- Improved checkout and cart flows by defining requirements that enhanced UI/UX, payment flows, promotions integration, and error handling to drive higher conversion rates.
- Acted as primary point of contact with business stakeholders, carriers, and 3PL/ERP integration partners to define requirements, manage release scope, and ensure on-time delivery of product increments.
- Led business analysis for Order Lifecycle Orchestration across OMS, inventory, capacity, and carrier integrations to ensure accurate delivery promise and seamless fulfillment.
Business Analyst
IHS Markit
Gurgaon
05.2018 - 02.2020
- Conducted business analysis for regulatory and tax reporting platforms, ensuring compliance with global regulations including 1042-S, 1099, CRS, and FATCA across multiple jurisdictions.
- Prepared business requirement documents and functional specifications by collaborating with government agencies, architects, and development teams to translate regulatory requirements into scalable system designs.
- Executed user acceptance testing and quality assurance through test strategy implementation, test case execution, defect triage, and performance testing to enhance reporting accuracy and system reliability.
- Facilitated agile delivery and release management by managing backlogs, sprint planning, release schedules, risk mitigation, and coaching teams on agile methodologies; performed security testing using tools like Burp Suite and Veracode.
Business Analyst
Ford Motors Company
Gurgaon
07.2013 - 05.2018
- Directed comprehensive requirements management by translating stakeholder needs into actionable business specifications.
- Championed data-driven initiatives through MDM implementation for critical customer and product datasets using SQL analytics.
- Conducted UAT validation procedures while providing ongoing production support to uphold release quality standards.
- Managed Mainframe legacy to Hadoop/Big Data platform migrations with a focus on minimizing operational disruptions through collaboration.
- Enhanced cross-team alignment via effective agile ceremonies maintaining clarity in backlog prioritization and sprint goals.
- Leveraged SQL and reporting tools for in-depth data analysis facilitating informed organizational decision-making.
- Coordinated stakeholder sign-offs and conducted post-deployment verifications to resolve issues efficiently.
Education
B-Tech - ECE
Amity University
Noida05-2013
High School Diploma -
Holy Mission High School
Samastipur05-2009
Skills
- Product backlog ownership
- Product vision and strategy
- Stakeholder alignment and data-driven decisions
- Agile methodologies
- Requirements management
- User story development
- Deployment planning
- Analytical thinking and data analysis
Certification
ISTQB CTFL
Timeline
Product Owner|Business Analyst
Nagarro
02.2020 - Current
Business Analyst
IHS Markit
05.2018 - 02.2020
Business Analyst
Ford Motors Company
07.2013 - 05.2018
B-Tech - ECE
Amity University
High School Diploma -
Holy Mission High School