SHIVEN BARTHWAL
New Delhi
Summary
Dynamic Customer Experience Specialist with a proven track record at Teleperformance, excelling in management and communication. Spearheaded community outreach initiatives and enhanced service delivery, significantly boosting customer satisfaction. Leveraged leadership skills to foster team collaboration and maintained comprehensive product knowledge to effectively address customer needs.
Overview
1
1
year of professional experience
Work History
Customer Experience Specialist
Teleperfomance
New Delhi
07.2025 - Current
- Assisted customers with inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Collaborated with team members to streamline service delivery processes, boosting customer satisfaction.
- Provided product information and guidance to improve customer experience.
- Maintained in-depth knowledge of products, services, and policies to effectively address customer needs.
- Coordinated community outreach programs and managed food and clothing distribution activities.
- Conducted awareness campaigns and organized donation drives through team collaboration.
Education
Bachelor of Computer Application -
IGNOU
Maidan Garhi, New Delhi 12-2025
12TH - Science
SUMERMAL JAIN PUBLIC SCHOOL
NEW DELHI05-2024
Skills
- Customer handling
- Communication skills
- Project management
- Leadership
LANGUAGES
- ENGLISH
- HINDI
Timeline
Customer Experience Specialist
Teleperfomance
07.2025 - Current
Bachelor of Computer Application -
IGNOU
12TH - Science
SUMERMAL JAIN PUBLIC SCHOOL