SHIVEN GUPTA
Project Manager
Thane
Summary
Results-oriented Project Manager with over 10 years of experience in the BFS industry, specializing in Project Management, Continuous Improvement and Change Management. Skilled in analyzing and improving service delivery, leveraging automation tools, and emerging technologies such as artificial intelligence (AI), CRM and chatbots. Strong domain knowledge of the banking industry, including banking products, customer segments, and industry-specific processes. Certified Green Belt Lean Six Sigma professional with a track record of driving process optimization and enhancing operational efficiency. Recently obtained Certified ScrumMaster (CSM) certification.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Project Manager
Aditya Birla Finance Ltd
03.2022 - Current
- Lead cross-functional teams in planning and executing automation & digitization projects to ensure timely delivery, scalability, and cost efficiency
- Identify process improvement opportunities across various functions to enhance risk mitigation and fraud control measures
- Drive and oversee the implementation of enhancements to existing LMS/ERP systems, managing both internal and external stakeholders throughout the process
- Develop and implement integrated dashboards for data-driven performance analysis and metric management, providing insights for informed decision-making
- Successfully managed and executed projects, including the Revamping of Watsapp/Chatbot Journeys
- CRM 360 Implementation, and LOD letter automation.
Senior Analyst
Rabobank U
06.2017 - 03.2022
- Core Banking Transformation- Working as a Domain SME for the project which involved Requirement sign off, Functional Document Sign off, UAT Sign off
- Robotic Process Automation- Have implemented 2 RPA projects in the bank which includes
- Requirement Elicitation, Documentation and UAT Execution
- Lean Projects- Have implemented Lean projects on couple of Operational Processes which includes
- Process Modeling, Requirement Analysis and Solution Design
- Murex Implementation- Have worked as an SME in the transformation of treasury core banking system
- Continuous Improvement-Worked as a sole representative from India Branch for Continuous
- Improvement in the bank
- Domain Experience- Accounts and Swift Payments, RTGS/NEFT, Trade Finance, Fixed Deposits, Tax
- Payments.
Manager
Indusind Bank Ltd
09.2015 - 06.2017
- TradePro Implementation- Worked as an SME for Tradepro implementation (Trade Finance
- Banking Platform)
- Client Engagement- Handled 16 Branches of IndusInd Bank Ltd – Mumbai Region (Western
- Suburbs Bandra To Vasai) Trade Operations/Customers/Queries/New Banking Relationships.
- Maintained regular MIS for Reporting for account opening and closure of accounts
- Conducted training sessions for new recruits in educating them with diverse products, operations & systems of IndusInd Bank Ltd
- Domain Experience- Accounts and Swift Payments, RTGS/NEFT, Trade Finance, Fixed Deposits, Tax
- Payments
Assistant Officer
Mizuho Corporate Bank Ltd
07.2013 - 09.2015
- Trade finance: Handled Foreign and Local Remittances, L/C, Guarantees
- Remittances: Processed transactions related to remittance department including RTGS
- NEFT and Foreign Inwardtransactions
- Deposits: Process the transactions in the deposit section including Clearing and Term deposit.
Branch Manager
Cheque Centre Financial Services
03.2011 - 01.2013
- Prepare Reports: Prepared complex and accurate records and reports of financial records, branch operations,business opportunities and staffing requirements using Microsoft Excel for Management reporting
- Cash Reconciliation: Performed Daily cash reconciliation report on Microsoft Excel ensuring all money is accounted forand any discrepancies are investigated and solved
- Short Term Loan: Processed short term loans for customers
- Collection Management: Contacting the customers on phone to recover outstanding payments
- Staff Management/Training: Assigning daily tasks to staff and training new and existing staff
- Financial Advisor: Advising the customer regarding managing their finance and also give them various optionsto pay their debt
- Team Leading: Leading a team to meet and exceed store commissions targets and minimizing bad debt belowtargets
- Performance Appraisals: Conducted Performance Appraisals and Mid CycleReview
Customer Service Officer
Royal Bank of Scotland
03.2010 - 10.2010
- Cash handling: Handled customer’s cash, transfer and remittance transactions involving debit/credit in theiraccount with the bank
- Telephone banking: Solved customer queries and problems through telephone
- Managing Customer Relations: Handling customer complaints, account enquiries and managing front officereception
- Product promotion: Promoting all new products launched in the bank
- Target selling: Selling the products according to the fixed assigned target per week
- Financial Advisor: Advising the customer regarding managing their finance.
Education
MSc - International Business
Robert Gordon University
09.2009 - 9 2010
Bachelors - Management Studies
University of Mumbai
07.2006 - 7 2009
Skills
BRD PreparationProcess SimplificationRequirement DocumentationLean Process optimizationRPA implementation
Project planning and development
New product introductions strategies
Business process re-engineering
Lean manufacturing and design
Project planning and development
Change Control Processes
Performance Evaluations
Project Management
Certification
CSM Certified
Affiliations
Certified ScrumMaster (CSM) - July 2023
SAP FI Certified Functional Consultant in ERP ver. 6.05.
FEDAI Certified - 2014.
8+ years of diverse Domain Experience in Payments, General Banking, and Trade
Finance.
Timeline
Project Manager
Aditya Birla Finance Ltd
03.2022 - Current
Senior Analyst
Rabobank U
06.2017 - 03.2022
Manager
Indusind Bank Ltd
09.2015 - 06.2017
Assistant Officer
Mizuho Corporate Bank Ltd
07.2013 - 09.2015
Branch Manager
Cheque Centre Financial Services
03.2011 - 01.2013
Customer Service Officer
Royal Bank of Scotland
03.2010 - 10.2010
MSc - International Business
Robert Gordon University
09.2009 - 9 2010
Bachelors - Management Studies
University of Mumbai
07.2006 - 7 2009