Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Shivendra Chaurasia

Shivendra Chaurasia

Kanpur

Summary

Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Data Entry Operator

Lycot Clothing
Kanpur
09.2019 - 12.2019
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Entered data into Microsoft Navision software according to formatting standards
  • Monitored database updates and verified for correctness

Field Sales Consultant

Mahindra&Mahindra (V.C. Motors), Rooma
Kanpur
09.2018 - 07.2019
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Provided pricing information to customers regarding specific products. Maximized customer retention by resolving issues quickly

Customer Support Executive & Sales Consultant

Royal Enfield (S.S. Automobiles), Saket Nagar
Kanpur
03.2017 - 06.2018
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Worked closely with sales departments to gain feedback and identify areas to improve support performance and improve service

BPO Executive

YSA Infosolutions Pvt. Ltd.
Kanpur
10.2016 - 03.2017
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction

Education

Bachelor of Arts - Humanities

Kanpur University
Kanpur
04.2018 - Current

Intermediate - Science

Subhash Public Senior Secondary School
Kanpur
04.2014 - 03.2015

High School Diploma -

Subhash Public Senior Secondary School
Kanpur
04.2012 - 03.2013

Skills

Office administration

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Software

Excellon

Microsoft Dynamics Navision

Interests

Travelling

Playing cricket

Listening good music

Timeline

Data Entry Operator

Lycot Clothing
09.2019 - 12.2019

Field Sales Consultant

Mahindra&Mahindra (V.C. Motors), Rooma
09.2018 - 07.2019

Bachelor of Arts - Humanities

Kanpur University
04.2018 - Current

Customer Support Executive & Sales Consultant

Royal Enfield (S.S. Automobiles), Saket Nagar
03.2017 - 06.2018

BPO Executive

YSA Infosolutions Pvt. Ltd.
10.2016 - 03.2017

Intermediate - Science

Subhash Public Senior Secondary School
04.2014 - 03.2015

High School Diploma -

Subhash Public Senior Secondary School
04.2012 - 03.2013

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Shivendra Chaurasia