Shivendra Dwivedi

• Oversee a portfolio of high-value enterprise accounts, delivering ₹4 Cr+ in monthly GMV with consistent 20% MoM growth.
• Manage key national accounts including Biryani Blues, Enoki, Salad Company, Bakingo, Cruffin Bakery, and Binge Bakery, ensuring sustained business expansion.
• Serve as the primary relationship owner, driving client retention and revenue through effective engagement, upselling, and strategic account management.
• Partner cross-functionally with supply chain, category, and customer service teams to ensure seamless operations and on-time deliveries.
• Leverage expertise in restaurant economics, P&L analysis, and demand cycles to recommend strategic SKUs and optimize category performance.
• Proactively address client issues, manage escalations, and conduct regular business reviews to enhance satisfaction and long-term partnerships.
• Lead field visits and acquisition efforts, strengthening existing relationships while successfully onboarding new accounts to fuel business growth.

• Built and maintained strong client relationships, driving a 20% increase in sales revenue within the first year.
• Designed and implemented sales strategies to penetrate new markets and expand the customer base, successfully launching 3 new cities in UP from scratch and onboarding 100% of target restaurants.
• Conducted market and competitor analysis to identify growth opportunities and develop effective business plans.
• Consistently exceeded monthly sales targets by 15% through proactive merchant engagement and follow-ups.
• Guided restaurant partners in menu optimization, curated promo codes, and offers, boosting online traffic and order volume.
• Assisted in planning and executing marketing campaigns and promotional activities to increase brand awareness and drive sales in new cities.
• Oversaw end-to-end city operations in UP, managing growth, merchant relations, delivery partner issues, and customer escalations.
• Achieved a 95% merchant retention rate by devising tailored growth strategies based on market insights and performance data.

Sales Team Lead

• Spearheaded a team of 18 sales professionals, driving revenue of ₹2.5–3 Cr and capturing 60% of the Noida market.
• Coached, mentored, and developed team members to enhance sales skills and exceed targets.
• Designed and executed strategic sales plans to boost revenue growth and market penetration.
• Conducted performance reviews and provided actionable feedback for continuous improvement.
• Streamlined operations through cross-functional collaboration to maximize efficiency and results.
• Monitored industry trends to align team strategies with best practices and market demands.

• Identified and acquired new business opportunities, expanding BYJU’S user base and retaining business worth ₹1 Cr annually.
• Prospected and generated leads through online research, cold calling, email marketing, and referrals.
• Conducted market research to analyze trends and identify target markets for business growth.
• Delivered effective product pitches and demos, converting prospects into long-term clients.
• Built and nurtured strong relationships with clients, partners, and vendors to drive retention and upselling.
• Collaborated with sales and marketing teams to design and execute impactful sales strategies.
• Negotiated and closed high-value contracts and agreements with clients and partners.
• Consistently exceeded sales targets and contributed to revenue growth through cross-selling and upselling.
• Maintained in-depth product knowledge and stayed updated on industry trends to address client needs effectively.

• Built and maintained strong relationships with clients, partners, and vendors to drive business growth.
• Researched market trends and competitors to identify new business opportunities.
• Delivered impactful presentations and led negotiations to close key contracts and partnerships.
• Collaborated cross-functionally to ensure smooth deal execution and client satisfaction.
• Monitored partnership performance and provided strategic insights for improvement.
• Contributed to OYO’s expansion and revenue growth in new market (Goa) by securing high-value deals and leveraging market opportunities.