SHIVENDRA KUMAR MISHRA
ABM (Assistant Branch Manager)
Bhopal
Summary
Dynamic retail management professional with over a decade of experience in sales and operations. Proven expertise in enhancing store performance and driving significant sales growth while effectively leading diverse teams. Strong skills in inventory management and operational compliance, combined with a commitment to elevating customer service standards and team training initiatives. A history of developing robust training programs that consistently achieve high levels of customer satisfaction demonstrates a dedication to excellence in the retail environment.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Mr DIY India (Dua Lima Retail Pvt Ltd)
02.2022 - Current
- Retail experience in a prominent DIY company
- Oversaw daily store operations, ensuring effective staff scheduling and optimal customer service
- Supervised daily operations to ensure compliance with company policies
- Managed inventory control processes to maintain optimal stock levels and minimize discrepancies
- Conducted regular audits for adherence to health and safety regulations in store operations
- Led staff to achieve sales targets while ensuring efficient branch operations
- Monitored daily activities and assisted Branch Manager with essential responsibilities
- Implemented operational policies to uphold compliance with company standards
- Analyzed sales data to pinpoint growth opportunities and enhance Stores performance
- Highlight your accomplishments, using numbers if possible.
Store Manager
Reliance Retail Ltd
01.2023 - 01.2025
- Retail experience focused on operations and management
- Managed store operations and sales to optimize efficiency and profitability
- Supervised daily activities to enhance customer satisfaction and operational effectiveness
- Led and motivated staff to achieve sales targets and operational goals consistently
- Implemented policies and procedures to ensure compliance with operational standards
- Analyzed sales data to identify growth opportunities and improve financial performance
- Developed training programs to enhance customer service and operational efficiency
- Resolved escalated customer issues promptly, fostering high levels of satisfaction and repeat business
Cluster L&D Trainer
Reliance Retail Limited
02.2021 - 06.2023
- Training and development role for retail staff
- Managed Learning and Development across large territories of MP and CG
- Conducted training sessions for Customer Service Associates, Department Managers, and Store Managers
- Delivered comprehensive product, SOP, and customer service training modules
- Tracked completion of SOP modules to ensure compliance and effectiveness
- Prepared and presented weekly L&D reports and PowerPoint presentations
- Oversaw On-the-Job Training and induction programs for new hires
- Implemented targeted interventions based on evolving business needs
- Supported career development initiatives for CSAs, DM's and SM's
Assistant Store Manager
Da Milano Leathers Pvt. Ltd
10.2018 - 02.2021
- Experience in a luxury retail environment focusing on customer service
- Achieved daily, weekly, and monthly sales targets consistently
- Implemented visual merchandising strategies to improve product displays
- Managed inventory levels to align with customer demand and sales trends
- Resolved customer inquiries and issues to enhance satisfaction
- Analyzed sales data to drive informed product selection and merchandising decisions
- Conducted cash handling procedures daily, addressing discrepancies as needed
Team Leader
United Colors of Benetton
05.2016 - 10.2018
- Worked in a fashion retail environment focusing on customer engagement
- Achieved daily, weekly, and monthly sales targets consistently
- Drove upselling and cross-selling initiatives to boost revenue
- Provided personalized styling and product recommendations to enhance customer experience
- Handled queries, complaints, and returns with professionalism
- Maintained displays according to UCB guidelines for optimal presentation
- Ensured store cleanliness and an appealing atmosphere for shoppers
Education
DCA - Computer Science
Makhan Lal Chaturvedi University Bhopal
Bhopal, India 04.2001 -
Master of Science - Science
New Science College Rewa
Rewa, India 04.2001 -
Skills
Effective team management
Timeline
Store Manager
Reliance Retail Ltd
01.2023 - 01.2025
Assistant Branch Manager
Mr DIY India (Dua Lima Retail Pvt Ltd)
02.2022 - Current
Cluster L&D Trainer
Reliance Retail Limited
02.2021 - 06.2023
Assistant Store Manager
Da Milano Leathers Pvt. Ltd
10.2018 - 02.2021
Team Leader
United Colors of Benetton
05.2016 - 10.2018
DCA - Computer Science
Makhan Lal Chaturvedi University Bhopal
04.2001 -
Master of Science - Science
New Science College Rewa
04.2001 -
KEY ACHIEVEMENTS
- Multifaceted Retail Management: Successfully managed operations across multiple retail formats (premium leather, fashion, DIY)
- Staff Development Excellence: Trained and developed over 200+ retail professionals across MP and CG regions
- Sales Achievement: Consistently achieved and exceeded sales targets in all retail positions
- Safety Compliance: Implemented compliance and safety initiatives resulting in zero violations
- Customer Satisfaction Improvement: Enhanced customer satisfaction scores through targeted service improvement programs
- Inventory Control Success: Reduced inventory discrepancies by implementing robust control processes