Summary
Overview
Work History
Education
Skills
Awards
Disclaimer
Timeline
Generic

Shivendra Kumar Singh

Lucknow

Summary

Experienced manager with over a decade of expertise in E-commerce and Credit Card sales operations. Proficient in leading large teams, optimizing business processes, and exceeding goals through strategic planning. Demonstrated success in developing high-performing teams and increasing customer acquisition by utilizing innovative strategies supported by data analysis.

Overview

13
13
years of professional experience

Work History

Asst. Manager – E-commerce

Flipkart
01.2021 - Current
  • Lead and manage the Furniture BU in Flipkart with a team of 40+ Key Account Managers (KAMs) in multiple locations.
  • Manage and expand multiple white-label brands sold on flipkart.
  • Expand the product portfolio by 5000+ new selections in a quarter and expand the MSKU's.
  • Maintain the inventory/OOS below 1.5% across the BAU day's.
  • Onboarding new sellers and ensure their growth through multiple inputs and support.
  • Working on speed(scheduling) zone wise so that we can cater the market and increase the GMV performance and other matrix.
  • Scaled Gross Merchandise Value (GMV) from ₹29 Cr to ₹90 Cr in a year through improving seller performance and other matrix.
  • Successfully increased advertisement spend from ₹40 Lakhs to ₹2Cr, with the adoption of 85%.
  • Managed 3000+ top sellers, providing strategies to improve performance and seller growth.
  • Generated daily and monthly performance dashboards for internal stakeholders and external clients, ensuring transparency and accountability.
  • Lead the Low ASP Program, balancing affordability and quality to drive growth and cater the wide range of customer in electronics category.
  • Successfully drive Bank offers and Deals of the Day to maximize the seller orders.
  • Monitored daily seller performance, guiding them to meet Gold benchmarks in key metrics (Cancellations, RTD Breaches, and Product Quality).

Asst.Manager – Credit Card Sales and Operations

IndiaLends
11.2018 - 11.2019
  • Company Overview: Delhi based Fin-tech Company which helps customer to fulfill their financial needs.
  • Leading credit card sales and operation process with 80+ inside sales associates.
  • Managing multiple sales processes within credit card process like PQ, BAU, and DSA.
  • Achieve targets as per the process and lender wise which helps to generate revenue for the organization.
  • Making strategic plans and process improvement – Contribute operations information and recommendations to the strategic plans and reviews; prepare complete action plans, productivity, quality and customer-service standards; resolve problems; identify trends.
  • Customer Acquisition – Customer acquisition done through proper channels and planning.
  • Identifying and analyzing the team performance through given matrix and motivate them through R&R, incentive and appreciation.
  • Managing daily operational process – Responsible for day to function of the business-like attendance, shrinkage, attrition and ensure the smooth running of the process.
  • Always ready with plan B, which helps to reduce the chance of failure. Submitted reports to senior management to aid in business decision-making and planning.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales from 8 lakhs to 62 lakhs by driving operational efficiencies and building excellent customer rapport.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Team Leader - Credit Card Sales and Operations

SBI Card
01.2014 - 10.2018
  • Company Overview: SBI Card is one of the leading credit card issuer. Having more than 10 million customers and having presence in 145 cities in India.
  • Leading Digital sales team – Leading and monitoring the digital sales team of 30+ sales associates.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Implemented new working processes which delivered continued improvements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Manage the fulfillment team and back check team for credit card process which helps to improve approval rate.
  • Taking care of basic hygiene like AHT, Attrition, Shrinkage etc.

Operation Executive - (Motor Insurance sale)

Policybazaar.com
12.2012 - 10.2013
  • Company Overview: Policy bazaar is one of the leading insurance aggregator which helps to the customers to find the right type of insurance product.
  • Insurance sales – Selling insurance policies and assisted to the customer for right insurance policy.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Communicated with management to develop strategic operation goals. Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Managed approximately 50 outgoing calls/day and follow-ups.

Education

MBA - Sales And Marketing

MDU Rohtak
07.2012

BBA - Sales And Marketing

IMS Dehradun
07.2010

Higher Secondary - undefined

SGRR Public School
Hardoi, UP
07.2007

Skills

  • Forward planning and Strategic thinking
  • Mentoring
  • Adaptability
  • Work Ethic
  • Team leadership

Awards

Startek - Achieved best leader in BBD campaign., 

IndiaLends – Achieved leadership award organized by the company., 

SBI Card - Leadership excellence award in 2016., 

SBI Card - Highest account in consecutive 6 months in a row.,

 Policybazaar.com – Achieved star performer on 1st Month of joining.

Disclaimer

I hereby declare that the above information true to the best of my knowledge and belief.

Timeline

Asst. Manager – E-commerce

Flipkart
01.2021 - Current

Asst.Manager – Credit Card Sales and Operations

IndiaLends
11.2018 - 11.2019

Team Leader - Credit Card Sales and Operations

SBI Card
01.2014 - 10.2018

Operation Executive - (Motor Insurance sale)

Policybazaar.com
12.2012 - 10.2013

BBA - Sales And Marketing

IMS Dehradun

Higher Secondary - undefined

SGRR Public School

MBA - Sales And Marketing

MDU Rohtak

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