Shivendra Pratap

Citrix-Based Invoice Processing Automation
Client: US-based Accounting Firm | Tools: UiPath, Citrix Environment, OCR, Excel

Developed a robust UiPath automation to process vendor invoices within a Citrix-based legacy accounting application that didn’t allow direct automation.

• Used computer vision and OCR techniques to identify and extract invoice details from scanned PDFs within the Citrix interface.
• Automated data entry into the Citrix app by simulating human actions (keyboard and mouse), achieving over 95% accuracy.
• Implemented error-handling and retry mechanisms to ensure resilience and smooth unattended execution.
• Reduced invoice processing time by 70%, freeing up the accounting team for higher-value tasks.

Automated Email-to-Ticket System with Smart Categorization
Client: IT Support Services | Tools: UiPath, Outlook, Excel, ServiceNow, ChatGPT API

Built a fully automated email-to-ticket processing system using UiPath for an IT support team handling 100+ daily queries.

• Bot monitored a shared Outlook inbox, extracted request details (subject, body, attachments) in real-time.
• Used ChatGPT API to analyze and auto-categorize tickets (e.g., access issues, hardware requests, password resets).
• Mapped requests to the correct department and created tickets in ServiceNow with enriched, structured data.
• Logged ticket data in Excel for audit and reporting.
• Resulted in 85% reduction in manual effort, and 3x faster response time for common support issues.

UiPath & Automation Experience

• Telecloud Group – Zoho Automation
  Automated end-to-end invoice processing in Zoho Books and CRM using UiPath, streamlining finance operations.
• One Stop Bot – CDR Automation
  Built a bot using UiPath to process Call Detail Records, reducing manual effort and boosting data accuracy.
• NuCompass – Test Case Automation
  Developed a UiPath solution to automate over 250 test cases, significantly cutting QA time and human errors.
• Upwork Bidding Bot
  Created a smart bidding bot using UiPath + OpenAI to auto-select jobs, apply filters, and generate tailored cover letters—boosting client outreach.
• Oak Project – Web Data Extraction
  Automated data scraping from 30+ diverse websites with UiPath, transforming unstructured data into clean Excel outputs.
• HubSpot Ticketing Automation
  Designed an intelligent automation using UiPath+ ChatGPT to analyze client service requests, auto-respond, and create HubSpot tickets.
• Instagram Scheduler Bot
  Built a bot in UiPath to auto-design posts via Canva, sync them from Google Drive, and publish to Instagram using APIs at scheduled times.
• Tekmatrik Data Scraper
  Deployed a daily-run UiPath bot to fetch API data, generate dynamic URLs, scrape content, and update the client database.
• Birthday Email Bot
  Developed a bot in UiPath to send automated birthday wishes to employees. Link to the Project https://marketplace.uipath.com/listings/birthday-wish-mails-to-employees
• CI/CD Pipeline integration in UiPath using Azure Pipelines