SHIVENDRA PRATAP SINGH
Summary
Diligent Deputy Manager experienced in fostering professional work environments and promoting personal growth. Delivered exceptional customer service through strong leadership and effective conflict resolution skills. Focused on empowering associates to achieve high standards of service delivery.
Overview
14
14
years of professional experience
Work History
Deputy Manager-Plant Quality
Dixon Technologies
08.2023 - Current
- Supervise the inspection and testing of raw materials, in-process products, and finished goods.
- Collaborate with suppliers and the Supplier Quality Management network to ensure the quality of raw materials and components used in production.
- Investigate and resolve quality issues, implementing corrective and preventive actions (CAPA) including the non-conformance cost analysis.
- Analyzed production processes, identifying areas for improvement to enhance product quality and manufacturing efficiency.
- Develop and implement quality assurance policies and procedures to ensure product quality and compliance with industry standards.
- Analyze production data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to implement process enhancements.
- Establish and maintain quality documentation, including quality manuals, procedures and work instructions based on global standard processes.
- Ensure that all manufacturing processes comply with relevant regulations and standards, including ISO 9001 and other industry-specific certifications.
- Conduct regular audits of the manufacturing processes to ensure adherence to quality standards.
- Prepare for and manage external audits and inspections.
- Lead and manage the quality assurance & Return and Repair team, providing training, guidance, and performance evaluations.
- Foster a culture of quality and continuous improvement within the team.
- Generated and presented detailed quality reports, highlighting key performance indicators (KPIs), trend analysis, and areas for improvement.
- Address customer complaints and quality concerns promptly and effectively.
- Work with customers to understand their quality requirements and ensure these are met.
- As a home-grown manufacturing company, Dixon Technologies provides design focused solutions in consumer durables, home appliances, lighting, mobile phones and security devices to customers across the globe, along with repairing and refurbishment services of a wide range of products including set top boxes, mobile phones and LED TV panels.
Assistant Manager-IQC
Haier India Pvt Ltd
01.2020 - 07.2023
- Handled daily IQC lot inspections, raised NCRs to suppliers for incoming quality issues to ensure compliance.
- Line issues handling, raise NCR to suppliers for line and field issues and Follow up till resolution.
- Assist Suppliers to put in place Preventive Actions to control incoming rejections.
- Handling basic testing of incoming material to ensure the reliability of Parts.
- Make IQC weekly Report and present to management.
- Prepared weekly IQC reports and presented findings to management to inform decision-making.
- Conducted OS&D meetings with relevant stakeholders to resolve part issues and documented outcomes in SAP.
- Work with R&D for development of new part development, Mold and Non mold parts.
- Haier Group Corporation is a multinational home appliances and consumer electronics company headquartered in Qingdao, China. It designs, develops, manufactures and sales products including refrigerators, air conditioners, washing machines, water heaters and televisions.
Senior Engineer (Factory quality engineer/supplier quality engineer)
Transsion Holdings/Itel
06.2016 - 01.2020
- Handling sampling approval process like verify the sample with artwork and sign it then send mail to all concerned person with result.
- Arrange inspection at suppliers according to dispatch plan and make an inspection report and send to all concerned person.
- Audited production floors of suppliers to ensure compliance with transsion standards, documented abnormalities, and provided improvement suggestions to suppliers.
- Monitored IQC inspection processes and managed containment for non-conforming products.
- Monitored line rejection and arranged replacement for rejected materials.
- TRANSSION HOLDINGS, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix.
PQC (Mobile production)
Samsung Electronics
08.2015 - 01.2016
- Analyzed major defects and reported to concerned department with follow-up until resolution.
- Make CTQ and provide proper training for mainline issue generated by operator.
- To monitor and verification of defective sets for true defect on line 100% to control repair in.
- Improved mainline processes to control major and minor defects.
- Process Improvement to achieve Optimum level of Production.
- Maintained consistent production levels by monitoring workflow and addressing disruptions promptly.
- Prepared for new model launches and implemented processes for successful production execution.
- Co-Ordination with R&D, Maintenance, Quality, Production for process and new model.
- Samsung is a South Korean multinational conglomerate company headquartered in Samsung Town, Seoul. It comprises numerous subsidiaries and affiliated businesses; most of them united under the Samsung brand, and is the largest South Korean business conglomerate.
Quality Engineer
Ecolite Technologies Pvt Ltd
04.2014 - 08.2015
- Prepared work instructions, formats, and MPCP for all products.
- Led the first article process for new model runs in production.
- Conducted pre-dispatch inspection and testing of finished products on a sampling basis.
- Supporting all concern on continual improvement activities.
- Collaborated with engineering department and suppliers on process improvements, parts revisions, and product-related activities.
- Ecolite technologies Pvt Ltd is leading manufacturer of Energy Efficient LED lighting bulbs and fixtures. Products include LED bulb, T8 tube light, street light, Down Lighter, MR-16, Bay Light, Flood Light. Eco Lite Technologies is an ISO 9001:2008 Certified company with in-house design, manufacturing & testing facilities located in Gurgaon, India providing eco-friendly and energy-saving green lighting solutions using LED-based lighting products.
Supplier Quality Engineer
Lighting Science India Pvt Ltd
08.2013 - 01.2014
- Conducted onsite visits to check finished goods on a sampling basis and created final inspection reports.
- Performed onsite visits to inspect finished goods on a sampling basis and generated final inspection reports.
- Conducted training programs on machine handling, quality checking, and manual handling for vendor staff.
- Conducted in-process audits for assembly and finished products to ensure quality standards.
- Good knowledge and Experience in Logical problem-solving approach, basic quality tools (7 QC tools, CAPA).
- Lighting Science is the world's leading manufacturers of energy efficient LED lighting bulbs and fixtures. Products include LED bulb, T8 tube light, street light, downlighter, MR-16.
Process Quality Engineer
Infopower Technologies Limited
04.2012 - 07.2013
- Conducted in-process audits for assembly, shop, and finished products to ensure compliance with quality standards.
- Managed corrective and preventive actions in processes to address quality issues and enhance product reliability.
- Implemented corrective and preventive actions in the process.
- Managed the new model run process in production.
- Familiar with instruments like dc & ac power source, WT 500 power analyzer, HIPOT tester.
- Infopower Technology Limited is a Flagship Company of the Sahasra Group of Industries. Infopower business Interest Mainly in lighting Components for lighting Sector Company’s major product is LED Street light, Glimpses, LED Tube light, LED driver, LED light engine, LED bulb, MR-16, major customer M/s Philips, schreder, ELIN electronics, UMA luminaries, lighting science group.
Education
B.TECH - Electronics and Communication
united college of engineering & technologies
UP10+2 - PCM
Maharaja Agrasen College
Deoria10th - Science
Shivaji Inter College
DeoriaSkills
- Quality assurance
- Audit management
- Process improvement
- Performance improvements
- Corrective actions
- Risk management
- Data analysis
- Process and procedure development
- Documentation management
- Vendor management
- Operations management
- Continuous improvement
- Team leadership
- Stakeholder communication
- Staff training and development
- Problem solving
Personal Information
- Father's Name: Mr. Ambika Singh
- Date of Birth: 01/01/88
- Marital Status: Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Deputy Manager-Plant Quality
Dixon Technologies
08.2023 - Current
Assistant Manager-IQC
Haier India Pvt Ltd
01.2020 - 07.2023
Senior Engineer (Factory quality engineer/supplier quality engineer)
Transsion Holdings/Itel
06.2016 - 01.2020
PQC (Mobile production)
Samsung Electronics
08.2015 - 01.2016
Quality Engineer
Ecolite Technologies Pvt Ltd
04.2014 - 08.2015
Supplier Quality Engineer
Lighting Science India Pvt Ltd
08.2013 - 01.2014
Process Quality Engineer
Infopower Technologies Limited
04.2012 - 07.2013
B.TECH - Electronics and Communication
united college of engineering & technologies
10+2 - PCM
Maharaja Agrasen College
10th - Science
Shivaji Inter College