Shivendra Selvam

• Responsible for maintaining a sample of 72,500 hotels STR works with worldwide.
• Identify opportunities for 12 business units WW to further improve the sample count - conduct regular analysis on historical sample and break it into actionable information for regional leads.
• Client Retention - Established strategic plans to drive improvement to data collection. This enabled us to retrieve sample to pre-Covid levels and capitalize on new data wins.
• Collaborate and work proactively with global colleagues in data operations, integrations and sales teams towards maximizing STR’s sample management.
• Monitor data quality performance and implement quality control plans to identify issues.
• Produce reports, analyse and proactively make recommendations for necessary follow-up actions associated with missing /rejected data. Coordinate and monitor follow-up action to guarantee effectiveness.
  

• Successfully negotiated and increased Contracted rate for key accounts ranging from 5 - 20% based on client and scope of business in a very price sensitive region. Also prepared renewal contract paperwork and assisted with billing related queries.
• Client retention - Improved participation from existing/dormant accounts and enrolled newly on-boarded clients which resulted in a 25% increase in participation, through continuous engagement and educational training of product capability and functionality.
• Reduced outstanding dues and delay in payments from clients side by identifying areas for improvement. This included identifying tax structure and setting up processes for better communication - resulted in settlement of over 40% of dues.
• Proactively train clients on the phone, webinar and in person on how to understand and interpret STR’s extensive suite of products.
• Client Renewal Process document – Helped in revising the process document for the APAC region.
• Together with the BD Manager, prepared and delivered market data trend presentations in India, Sri Lanka and Maldives.
• Strategic Governance panel member (2019) - used design thinking approach to identify solutions.
• Winner of the company's annual STAR award for 2019.

Assisted the corporate Revenue Management and Distribution team for their 102 hotels across 12 countries.