Shivesh Singh
Raipur
Summary
Highly motivated and results-oriented professional with 3.6 years of experience in building and maintaining strong client relationships. Proven ability to exceed expectations, drive customer satisfaction, and achieve sales targets. Seeking a key account manager position to contribute to a dynamic organization.
Overview
5
5
years of professional experience
Work History
Revenue Lead
OYO Hotels And Homes Pvt Ltd
03.2025 - Current
- Managing a portfolio of 1245 live keys across Raipur city
- Monthly added 50+ keys keys into the OYO franchise model
- Maintaining 85% occupancy across the city
- Reduce the unhappy % from 12% to 4%
- Improve the delight % from 82% to 95%
- Reduce the cancellation % from 35% to 12% within a span of 3 months
- Signed the 1st SOB (Self Operated) property in raipur and added 35 keys in to the self ops model for Chhattisgarh
- Conducts weekly trainings for all the property managers and front office employees in terms of customer service, grooming and other internal operational matrices
- Was the part of the SOB launch team and successfully added total of 65 keys in Raipur and Bhilai city for Chhattisgarh state.
STORE MANAGER
UNACADEMY
08.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimize team scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Relationship Manager
PROPELLD
04.2022 - 07.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
BDA
PROPELLD
01.2021 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
BE - EE
SATI
01.2019
Diploma - Electrical
Radhaswami Institute of Technology
01.2016
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Decision-making
- Active listening
- Portfolio Management
- Churn Management
- Customer Success Management
Timeline
Revenue Lead
OYO Hotels And Homes Pvt Ltd
03.2025 - Current
STORE MANAGER
UNACADEMY
08.2023 - 02.2025
Relationship Manager
PROPELLD
04.2022 - 07.2023
BDA
PROPELLD
01.2021 - 03.2022
Diploma - Electrical
Radhaswami Institute of Technology
BE - EE
SATI
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