Shiveta Zutshi
Pune
Summary
Results-driven ETL Application Production Support Engineer with expertise in Informatica and Snowflake, honed at Fiserv. Proven track record in automating workflows and enhancing data integrity through robust SQL and Unix scripting. Adept at collaborating with cross-functional teams to resolve issues swiftly, ensuring seamless operations and stakeholder satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ETL Application Production Support Engineer
Fiserv
Pune
10.2025 - Current
- Monitored daily ETL workflows and batch jobs using Control-M and Informatica IDMC to ensure timely processing.
- Investigate and resolve ETL job failures, data mismatches, and performance issues within SLA timelines.
- Perform root cause analysis by analyzing logs, SQL queries, and upstream/ downstream dependencies.
- Write Snowflake SQL queries for data validation, troubleshooting and reconciliation.
- Support ingestion and transformation of large datasets into Snowflake data warehouse.
- Developed Unix scripts to automate operational checks, minimizing manual intervention and enhancing reliability.
- Collaborate with development and infrastructure teams to resolve recurring issues and improve stability.
- Provide production support for enterprise ETL pipelines supporting payment processing platforms.
- Provided regular incident updates to business stakeholders, ensuring transparency and alignment until resolution.
Data Engineer - ETL Development
LTIMindtree
11.2022 - 09.2025
- Designed and developed Ab Initio ETL graphs for banking and regulatory reporting systems.
- Developed ETL pipelines to load and maintain fact and dimension tables in enterprise data warehouse systems.
- Implemented data parallelism to process large volumes of data efficiently.
- Used components such as Reformat, Rollup, Scan, Join, Normalize, and Partition to implement business logic.
- Automated ETL workflows and operational tasks through Unix shell scripts, enhancing process reliability.
- Worked closely with business teams to analyze requirements and deliver data extracts and reports.
- Maintained compliance with banking security standards, governance policies, and audit requirements to safeguard data integrity.
- Coordinated UAT activities and production releases, ensuring smooth transitions and minimal disruptions.
- Contributed to Citi Bank project
Quality Analyst
Tech Mahindra
08.2013 - 01.2018
- Collaborated with project leads and customers to ensure timely delivery of project documentation and deliverables.
- Analyzed business requirements and prepared technical documentation.
- Supported testing, release management, and change management processes to maintain project quality and compliance.
- Supported development and testing of integration processes and applications.
- Participated in AT&T project, facilitating communication and coordination among stakeholders.
Education
Bachelor of Engineering - Information Technology
G. H. Raisoni College of Engineering & Management
Pune01-2012
Skills
- ETL Tools
- ETL Pipelines
- Data Warehouse
- Data Warehousing
- Informatica
- Ab Initio
- IDMC
- Snowflake
- SQL
- Unix Shell Scripting
- Scheduling & Workflow
- Job Scheduling
- CDC/SCD
- Data Transfer
Certification
- Databricks Certified Associate Developer for Apache Spark 3.0
- Fundamentals of the Databricks Lakehouse Platform
- AWS Partner Technical Accreditation
Timeline
ETL Application Production Support Engineer
Fiserv
10.2025 - Current
Data Engineer - ETL Development
LTIMindtree
11.2022 - 09.2025
Quality Analyst
Tech Mahindra
08.2013 - 01.2018
Bachelor of Engineering - Information Technology
G. H. Raisoni College of Engineering & Management