Shivi Goyal
Chandigarh
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying client needs to develop and deliver creative solutions.
Overview
5
5
years of professional experience
Work History
Team Leader
Teleperformance global services
Mohali
03.2021 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Senior Customer Service Representative
Concentrix Daksh Pvt. Ltd.
Chandigarh
02.2019 - 03.2021
- Provided technical support to customers via phone, email, and chat.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Education
Bachelor of Commerce -
Kurukshetra University Kurukshetra
KurukshetraSkills
- Coaching
- Team Supervision
- Quality Improvement
- Shift Scheduling
- Technical Support
- Complaint Resolution
- Mentoring
Timeline
Team Leader
Teleperformance global services
03.2021 - Current
Senior Customer Service Representative
Concentrix Daksh Pvt. Ltd.
02.2019 - 03.2021
Bachelor of Commerce -
Kurukshetra University Kurukshetra
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