Shivi Mittal
New Delhi
Summary
Experienced in project management, technical expertise, and business operations. Proven success in leading projects, optimizing processes, and surpassing client expectations. Skilled in Agile methodologies, financial analysis, Human Resource Management and software development.
Overview
3
3
years of professional experience
Work History
Product Manager - Information Technology
Care Health Insurance
Gurugram
08.2024 - Current
- Led end-to-end ownership of Android & iOS customer mobile apps , managing key modules across business, claims, renewals, and wellness journeys.
- Managed frontend and backend releases , achieving a 98% success rate with zero rollbacks through effective cross-team coordination.
- Defined and owned BRDs and product requirements , ensuring clarity of scope, dependencies, and measurable business impact.
- Drove data-backed product decisions by analyzing user behavior, adoption metrics, and post-release performance, leading to higher app installations and registrations and a 67% increase in active users.
- Reduced production issues by 87% through proactive issue management and continuous process improvements, ultimately leading to reduced support tickets / customer complaints
- Increased overall business performance by 73% by delivering conversion-focused features, strategic CRs, in-app journeys and UX enhancements.
- Enabled 85% faster feature delivery post migration to AWS cloud & Flutter framework & managed third-party integrations (WebEngage, Branch) to strengthen analytics, engagement, and personalisation.
- Increased DAU/MAU ratio by 16% , driving higher user engagement and repeat usage by launching wellness features such as Visa Infomediary, BMI calculator, face-scan body vitals, daily step tracking, health quizzes, blogs, diet plans, and Wellness TV .
- Improved app store ratings from 3.9 to 4.6 by addressing user feedback and performance issues.
- Achieved app crash rate reduction to 12% by driving stability-focused fixes and strong release quality controls.
Technical Project Manager
Yubi CredAvenue Private Limited
Chennai
11.2023 - 08.2024
- Orchestrated the successful implementation of several projects, resulting in a 20% increase in overall efficiency and a 30% reduction in project timelines.
- Identified and resolved critical project bottlenecks, resulting in significant cost savings and a 10% decrease in project risks.
- Implemented Agile methodologies across project teams, resulting in a 25% improvement in project delivery times and a 15% increase in client satisfaction scores.
- Won Adaptable Rockstar Award for willingness to challenge limits, unwavering determination, and attitude to go above and beyond.
Project Management Intern
The Capital Box
Gurgaon
06.2023 - 08.2023
- Supported managers in developing and implementing operational strategies to improve efficiency and productivity.
- Conducted market research and analysis to identify industry trends and competitive landscapes.
- Assisted with project management tasks, including scheduling, budgeting, and resource allocation.
- Participated in team meetings and provided input on decision-making processes and problem-solving.
Education
MBA - Finance & Human Resources
Chandigarh University
06-2024
B.Tech - Computer Science with specialization in software development
Maharishi Markandeshwar University
05-2021
12th Standard - CBSE Board
ITL Public School
New Delhi03-2016
10th Standard - CBSE Board
ITL Public School
New Delhi03-2014
Skills
- Project Management
- Microsoft Office
- JIRA
- Confluence
- Freshdesk
- Agile Methodologies
- Scrum
- Kanban
- Power BI
- Lean Six Sigma
- SQL
- Python
- Java
- SDLC
- HR Management
- Financial Analytics
- Cross-team collaboration
- Stakeholder engagement
- Communication Skills
- Product roadmaps
- Agile software development
Training & Certifications
- Certified Scrum Master by Scrum Alliance
- Digital Marketing - Google Garage
- Six Sigma Principles by Kennesaw State University
- Production & Operations Management by NPTEL
- Strategic Management for Competitive Advantage by NPTEL
- Analytics in Finance by Great Learning
- Certified Associate Professional in Human Resource by The Digital Adda
- Data Analysis for Business Decisions by Chandigarh University
Academic Projects
Agile- Scrum Harbour: Anchoring success in sprints for Yubi (2024)
Conducted an in-depth analysis and implementation of Agile methodologies within a FinTech Company. Employed a scaled Scrum approach to facilitate the Agile transformation process and improve project management practices.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Strengths
- Communication Skills
- Problem Solving
- Analytical Thinking
- Leadership
- Team Work
- Time Management Customer Centricity
- Roadmapping
Timeline
Product Manager - Information Technology
Care Health Insurance
08.2024 - Current
Technical Project Manager
Yubi CredAvenue Private Limited
11.2023 - 08.2024
Project Management Intern
The Capital Box
06.2023 - 08.2023
MBA - Finance & Human Resources
Chandigarh University
B.Tech - Computer Science with specialization in software development
Maharishi Markandeshwar University
12th Standard - CBSE Board
ITL Public School
10th Standard - CBSE Board
ITL Public School