Playing Cricket, Watching Movies
Shivkarthik A.P
Application Infrastructure Manager
Bengaluru,KA
Summary
Technical Manager (Application Infrastructure Engineering and Operations) bringing 20 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Associate Consultant
Tata Consultancy Services
10.2008 - Current
Technical Lead DevOps
Client: Nordea Bank
- Primary Technical contact for Nordea Trade Solutions team involved in building and managing the infrastructure for Developers and QA analysts
- Orchestrated the transition to a Kubernetes-based infrastructure, resulting in a 40% reduction in deployment times for high-traffic services, enhancing scalability and fault tolerance
- Collaborate with Scrum Masters, Product Owners, Business Analysts, Release Manager and Third party Vendors to outline project directives, reduce technical debt and enhance system performance
- Coordinate with cross-functional teams to manage the successful upgrade of enterprise applications, ensuring a 99.9% rate of service availability
- Build, Develop and Create deployment run books to Operations Team for Application, OS, Web Servers and Database upgrades
- Championed the implementation of a CI/CD pipeline using Jenkins that streamlined software delivery processes, achieving a 35% increase in deployment frequency
- Conduct Interviews, Onboard new team members, Train/Mentor and Review performance
Technical Manager Operations
Client: American Express
- Managed a mid size team to provide level 1 and level 2 support of Application monitoring, Incident Management and Change Management
- Supervise issue resolution, Post incident review (PIR), set priorities and ensure adherence to Incident and Change Management SLA
- Design, implement and measure the key Enterprise Command Center performance indicators
- Identify and develop automation solutions for faster issue resolution
- Interface with different ECC work streams and ensure cohesive service delivery across streams
- Continuous assessment of performance and training/mentoring of team members
- Achievements: Key member in leading the ECC 2.0 transformation from Event based monitoring to customer journey based monitoring and also transform from reactive issue resolution to proactive issue resolution thus reducing the overall Incident count to the team by 25%
- Oversaw the implementation of AI-driven Monitoring and Incident Management Tool MoogSoft, to streamline application monitoring and incident management,that enhanced the team response time by 30%
- Implemented a POC project to migrate the various in-house tools and applications built for command center members to Kubernetes platform resulting is more business to TCS
- Developed a Web based Automation portal for quick resolution of recurring Application issues reducing the team MTTR by 30%.
Tech Lead
Client: Bank Of America
- Design and Create automation scripts for OS Deployment, Device Drivers, hardware and application installation and configurations
- Certify OS and application Patches and Create Banking Center Standard application packages using Package Now
- Design and deploy Lab environments for various project testing
- Guide and assist my team on Hardware certification process to introduce new hardware devices like Servers, Desktops, Scanners, Printers, Cheque Readers into Banking Center environment
- Onboard, performance reviews and mentoring of team members with regular constructive feedback.
Technical Lead
Client: American Express
- Health Checks, OS and Application patching and upgrades of 150 Cisco ICM (Intelligent Contact Management) Servers
- Build and Manage Development and Test Environment
- Designing and Configuring ICM scripts as per the Business requirements
- Perform application deployments following Change Management process
- Incident and Problem management of call flow issues in Call Center setup.
System Administrator
Thomson Reuters
06.2007 - 09.2008
- New Employee Infrastructure on-boarding
- Support End user Hardware and Application issues
- Inventory management of the regional Enterprise Desktops, Laptops and Mobile device
- OS deployment, OS patch management, Application deployment on end user computing device.
Senior Analyst
HCL COMNET PVT LTD
10.2005 - 06.2007
- New Employee Infrastructure on-boarding
- Provide specialized support to end user on issues related to Citrix, SAP and Blackberry Messaging service
- Monitor and Troubleshoot Server and Network Alerts
- Troubleshoot Sev2 and Sev3 tickets
- Escalate and follow up on Sev1 tickets
- Administrating daily server backups/restores.
Technical Support Analyst
Oracle India
11.2004 - 10.2005
- Troubleshooting End user application and hardware issues on desktops and laptops
- Creation/Termination of windows login profile, Exchange profile and Network Share folders
- Deploying latest security patches and software updates on desktops
- Handling Technical Issues related to Oracle University Knowledge Center and Customer database for Oracle University Knowledge Center.
Technical Support Representative
SYKES ENTERPRISES
06.2003 - 07.2004
- Provide level 2 support for customer issues with Microsoft Games
- Handling escalated cases
- Providing Technical Expertise to Level 1 support analyst
- Submitting Post sales MS Games BUG report to Microsoft.
Education
B.E in Electronics and Communication -
Vijayanagar Engineering College, Bellary
01.1998 - 04.2002
Skills
Application Infrastructure Management
Awards
- Technical Excellence - 2015, 2017, 2019 and 2022
- Best Mentor - 2004
Interests
Certification
Google Cloud Associate Cloud Engineer
Timeline
Associate Consultant
Tata Consultancy Services
10.2008 - Current
System Administrator
Thomson Reuters
06.2007 - 09.2008
Senior Analyst
HCL COMNET PVT LTD
10.2005 - 06.2007
Technical Support Analyst
Oracle India
11.2004 - 10.2005
Technical Support Representative
SYKES ENTERPRISES
06.2003 - 07.2004
B.E in Electronics and Communication -
Vijayanagar Engineering College, Bellary
01.1998 - 04.2002
Technical Lead DevOps
Client: Nordea Bank
Technical Manager Operations
Client: American Express
Tech Lead
Client: Bank Of America
Technical Lead
Client: American Express
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