Shivkumar Chaudhari
Ulhasnagar ,Maharashtra
Summary
At Concentrix, I excelled as a Banking Customer Service Representative, significantly reducing wait times through efficient call handling and issue resolution. My expertise in customer data confidentiality and analytical thinking bolstered fraud prevention efforts and enhanced client trust. Demonstrating exceptional problem-solving and relationship management skills, I consistently improved customer satisfaction and compliance adherence.
Overview
1
1
year of professional experience
Work History
Banking Customer Service Representative
Concentrix
07.2023 - 08.2024
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
Education
Bachelors In Commerce - Business Education
04.2023
Skills
- Customer Service
- Call Center Operations
- Problem Resolution
- Customer Data Confidentiality
- Product Knowledge
- Customer Account Management
- Inbound Call Management
- Calm and Professional Under Pressure
- Customer Relationship Management (CRM)
- Problem-solving skills
- Multitasking Abilities
- Customer service excellence
- Active Listening
- Analytical Thinking
Timeline
Banking Customer Service Representative - Concentrix
07.2023 - 08.2024
Graduate in University Of Mumbai - Bachelors In Commerce , Business Education
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