Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Additional Information
Timeline
Generic

Shivkumar Math

Mumbai

Summary

Motivated and ambitious employee seeking opportunities to gain practical experience and contribute to the society. I am committed to delivering high-quality work and contributing to the success of an organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Investor Relationship Manager

Tyke Technologies Pvt Ltd
08.2023 - 08.2024
  • Managed a AUM of over 10 crores of more than 800 investors.
  • As a relationship manager I had over 800 investors whom I was in contact with and handle their queries on a daily basis.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Employee Trainer, Team Lead, and Customer Support Specialist

Tyke Technologies Pvt Ltd
08.2023 - 08.2024
  • Conducted training sessions for new employees.
  • Received positive feedback from trainees.
  • Managed a team of 5 employees, overseeing day-to-day , performance monitoring, and coaching.
  • Conducted regular performance reviews and provided constructive feedback, boosting individual and team performance.
  • Provided exceptional customer service via [channels like email, chat, phone] to the investors.
  • Increased customer retention by through proactive follow-ups and personalized support.
  • Helped senior management build learning and development strategies focused on specific organizational needs.

Vital Member

Warrior Without Cause (NGO)
01.2023 - 03.2024
  • Played a key role in crowdfunding to help and support the underprivileged.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.

Property Management Services (PMS) (Volunteer)

EDORAS PVT.LTD
11.2024 - 01.2025

-Gained practical experience in managing day-to-day operations of a hostel, with a focus on efficiency, resident satisfaction, and operational upkeep. Key responsibilities and leanings included:

- Oversaw resident check-ins/check-outs and ensured seamless communication with occupants.

- Coordinated maintenance and housekeeping tasks to maintain cleanliness and hygiene standards.

- Managed hostel inventory including furniture, cleaning supplies, and utilities.

- Handled resident concerns and disputes with professionalism and empathy.

- Maintained detailed records of occupancy, payments, and maintenance requests.

- Ensured safety protocols and hygiene guidelines were consistently followed.

- Liaised with vendors and service providers for repairs, food supply, and facility services.

- Developed leadership, organization, and multitasking skills through real-world operational challenges.

Education

Bachelor of Arts (B.A.) - Psychology (Majors)

University of Mumbai
Mumbai
01.2024

Self-Learning in Investment and Finance -

Youtube
Mumbai
2020

Higher Secondary Certificate - Science

Bunts Sangha's S.M. Shetty High School & Junior College
Mumbai
01.2021

Secondary School Certificate -

St.Dominic Savio High School
Mumbai
2019

Skills

  • Problem-solving
  • Logical Reasoning
  • Time Management
  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude
  • Customer service
  • Friendly, positive attitude
  • Customer service
  • Friendly, positive attitude
  • Leadership qualities
  • Customer service
  • Friendly, positive attitude

Certification

  • ICTRD Certified Digital Marketing Expert
  • (Course Provider: Indian Council for Technical Research & Development.)
  • Obtained extensive knowledge of digital marketing through the Indian Council for Technical Research and Development's (ICTRD) certified digital marketing program.
  • Maharashtra State Certificate Information Technology
  • Completed MSCIT course,gaining a strong foundation in the basics of IT.
  • Basic Counseling Course
  • (Course Provider: Bhavans College)
  • Acquired foundational knowledge in active listening, client assessment, and therapeutic techniques.
  • Practiced ethical considerations in counseling and developed effective communication skills.
  • Forensic Psychology Course
  • (Course Provider: Bhavans College.)
  • Gained expertise in forensic investigation, crime scene analysis, and legal procedures.
  • Studied the psychological aspects of criminal behavior and legal implications.
  • Science Exhibition
  • (Presented at: Andrew's College, Bandra)
  • Developed and presented a Water Filtration Model designed to demonstrate the principles of clean water filtration and sustainable practices.
  • Used practical materials and innovative techniques to showcase the importance of water purification in everyday life.
  • Awareness Rally for International Day Against Drug Abuse and Illicit Trafficking at D.N Nagar Police Station
  • Actively participated in the awareness rally organized by D.N Nagar Police Station to educate the community about the dangers of drug abuse and illicit trafficking.
  • Contributed to spreading awareness through public interaction, distributing pamphlets, and engaging in conversations to promote healthy living and substance abuse prevention.
  • Email Marketing Basics
  • (Course Provider: Career Development College London.)
  • Learned foundational strategies for creating effective email marketing campaigns.
  • Gained skills in list building, segmenting audiences, and creating engaging email content.
  • How to Start a Freelance business
  • Gained insights into the essential steps to start a freelance business, including setting rates, finding clients, and marketing services.
  • Learned how to create contracts, manage client relationships, and handle business finances.
  • ICTRD Certified Business Management
  • Gained in-depth knowledge of business strategy, operations, and management.
  • Covered key areas including project management, leadership, and organizational behavior.

LANGUAGES

English
Hindi
Kannada
Marathi

Additional Information

  • SEBI Investor Certification ExaminationCertified by NISM (National Institute of Securities Markets)
  • Premiership in Business ManagementAwarded by Indian Council for Technical Research and Development (ICTRD)

Timeline

Property Management Services (PMS) (Volunteer)

EDORAS PVT.LTD
11.2024 - 01.2025

Investor Relationship Manager

Tyke Technologies Pvt Ltd
08.2023 - 08.2024

Employee Trainer, Team Lead, and Customer Support Specialist

Tyke Technologies Pvt Ltd
08.2023 - 08.2024

Vital Member

Warrior Without Cause (NGO)
01.2023 - 03.2024

Bachelor of Arts (B.A.) - Psychology (Majors)

University of Mumbai

Self-Learning in Investment and Finance -

Youtube

Higher Secondary Certificate - Science

Bunts Sangha's S.M. Shetty High School & Junior College

Secondary School Certificate -

St.Dominic Savio High School
Shivkumar Math