SHIVKUMAR NADAR
Mumbai
Summary
Decisive, energetic, and results-oriented project management professional with over 1.5 decades of experience in software development implementation, and program delivery management and a strong understanding of and experience with Agile and SCRUM, waterfall project management practices. Proven ability to lead and manage complex programs and projects from inception to completion. Collaborating with multiple teams and vendors in various locations to ensure program project objectives are met within the triple constraints. Over 10 years of Product Management for building Agile development framework, responsible for representing the customer or stakeholder needs and ensuring the development team creates a valuable product in banking functions and Implementation of (Lending Solution, Core Banking, payment modules, Debit Cards, UPI, IMPS, FRM, AEPS, NACH, CKYC, EKYC, Call Center Setup, Agency Banking, Migration, Mainframe Re-engineering, and infrastructure Projects.
Overview
15
15
years of professional experience
Work History
Project Manager / IT Project Manager
Brillio Technologies Ltd
09.2024 - Current
- Deputed on Client Location (Fiserv India) currently working on the Merchants Onboarding Project which includes a Visa, MasterCard, Rupay, UPI and payment gateway integration including POS terminals configuration
- Coordinating with NPCI rupay enhancement
- Cordinating with internal team for implementation of the mandate issued by VISA, Mastercard&Armex
- Managing project budget, invoicing to the client for project delivery and change request
Principal Consultant/ Project Manager
Kiya.ai (Infrasoft Technologies)
10.2022 - Current
- Managing international project for migration of Core banking services, ATM Switch, agency Banking, Lending Solutions and CRM
- Tracking the entire project which includes daily scrum call, week’s status and monthly status internal and external
- Tracking the milestones as per the contract and generating the invoice for the milestone
- Ensuring the invoices raised are cleared by the client with a defined timeline
- Travelling onsite is and when required for attending Steerco meetings with client's senior management and for new business purposes
Senior Project/Product Manager/ Project: IMPS for HSBC Bank
Olive Crypto Private Limited
03.2022 - 10.2022
- Handling IMPS Solution provided to HSBC and Managing the onsite support team
- Daily interaction with Clients for tracking the ongoing project
- Managing certification with NPCI on behalf of HSBC bank
- Tracking the project as per Agile/Scrum plan
- Arranging daily Scrum meeting with the team assigned for the project
- Coordinating with the clients for requirement gathering, training and meetings
- Preparing weekly status reports for clients as well as internal
- Arranging meeting with the client and project team for gap analysis
- Supporting testing for test case preparation
Senior Project/Product Manager/ Project: Nabard & subsidiariesLMS/LOS Migration
Intellect Design Arena
10.2021 - 03.2022
- Tracking the project as per Agile/Scrum plan
- Arranging daily Scrum meeting with the team assigned for the project
- Coordinating with the clients for requirement gathering, training and meetings
- Preparing weekly status reports for clients as well as internal
- Arranging meeting with the client and project team for the gap analysis
- Supporting the testing team for test case preparation
Head Operation Payments Channels/ Product Manager / Project: /Micro ATM/ FI solution/ABPS/ATM/AEPS/NACH/IMPS/UPI/POS/E-COM/PFMS/E-KYC/C-KYC
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
04.2015 - 10.2021
- Define and communicate the product vision and strategy for core banking solutions and channels
- Align the product roadmap with the company’s strategic goals and market needs which include statutory bodies like RBI, Nabard, NPCI, CERSAI, NSDL and NPCI
- Work closely with stakeholders including business units, technology teams, and senior management
- Gather and prioritize requirements based on stakeholder input and market analysis
- Create, maintain, and prioritize the product backlog
- Ensure the backlog is transparent, visible, and understood by the development team
- Define features, user stories, and acceptance criteria
- Collaborate with the development team to ensure clear understanding of requirements
- Participate in sprint planning meetings to outline goals and deliverables
- Conduct sprint reviews to assess progress and gather feedback
- Manage the entire product lifecycle from ideation to launch and beyond
- Continuously improve and evolve the product based on user feedback and performance metrics
- Ensure the product meets customer needs and delivers a superior user experience
Relation Ship Manager / Project) Andhra Pradesh GrameenaVikas Bank, b) Deccan Grameena Bank c) Coastal Local Area Bank
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
08.2012 - 04.2015
- Develop and maintain strong, long-term relationships with key clients
- Act as the primary point of contact for clients, ensuring their banking needs are met effectively
- Understand clients' financial goals and offer tailored banking solutions
- Provide exceptional customer service, addressing client inquiries and resolving issues promptly
- Ensure a high level of client satisfaction by delivering personalized banking services
- Offer expert advice on various banking products and services, including loans, deposits, investments, and insurance
- Assist clients in making informed financial decisions based on their individual needs and goals
- Identify and pursue new business opportunities to expand the client base
- Cross-sell banking products and services to existing clients to enhance their banking experience
- Achieve sales targets and contribute to the organization’s revenue growth
- Oversee client accounts, ensuring they are managed efficiently and effectively
- Monitor account activity to identify opportunities for upselling or cross-selling products
- Work closely with other bank departments, such as credit, compliance, and operations, to deliver comprehensive banking solutions
- Collaborate with team members to share best practices and achieve common goals
- Maintain detailed records of client interactions and transactions
- Prepare regular reports on client activities, sales performance, and other relevant metrics
- Ensure all documentation is compliant with bank policies and regulatory requirements
- Continuously update knowledge and skills through training programs and industry certifications
- Mentor and guide junior relationship managers, sharing expertise and best practices
Team Leader Project: Service Delivery (Helpdesk) Core Banking
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
09.2009 - 08.2012
- Supervise and guide helpdesk team members, ensuring they provide excellent customer service
- Conduct regular team meetings to review performance, share updates, and address any issues
- Ensure the helpdesk team delivers high-quality support to all customers
- Address escalated customer issues and complaints, providing timely and effective resolutions
- Monitor customer satisfaction levels and implement improvements based on feedback
- Track team performance metrics such as response times, resolution rates, and customer satisfaction scores
- Prepare and present regular performance reports to senior management
- Identify areas for improvement and implement strategies to enhance team performance
- Provide ongoing training and development opportunities for helpdesk team members
- Ensure team members are up to date with the latest product knowledge, troubleshooting techniques, and customer service skills
- Mentor and coach team members to help them achieve their individual performance goals
- Review and optimize helpdesk processes and procedures to improve efficiency and effectiveness
- Allocate resources effectively to handle high volumes of support requests
- Coordinate with other departments to address complex technical issues that require cross-functional collaboration
- Maintain a comprehensive knowledge base for use by the helpdesk team and customers
- Encourage team members to contribute to and update the knowledge base regularly
- Oversee the logging, tracking, and resolution of incidents and service requests
- Ensure that recurring issues are identified, analyzed, and resolved to prevent future occurrences
- Implement quality assurance processes to ensure consistent and high-quality service delivery
- Develop and enforce service level agreements (SLAs) to ensure timely and effective customer support
Education
B. Com -
Mumbai University
01.2007
H.S.C -
Maharashtra Board
01.2004
S.S.C -
Maharashtra Board
01.2002
Skills
- MS Office
- Oracle SQL
- SQL/PLSQL
- Project Management
- Core Banking Solutions
- Digital Payment Channels
- Agile Methodologies
- Scrum Methodologies
- Risk Management
- Budget Management
- Regulatory Compliance
- Stakeholder Management
- Team Leadership
- Process Optimization
- Vendor Management
- Strategic Planning
- Jira
- Share Point
- Confluence
- Service Now
- Unix
- Linux
- Deliverable tracking
- Project development and lifecycle
- Team bonding
- Strategic planning
- Systems implementation
Accomplishments
- Made 1st RRB live in India on UPI (Maharashtra Gramin bank)
- Received Appreciation Letter from Greater Bombay Co-Operative Banks CEO in the F.Y 2012-2013
- Awarded with star team of the Quarter.
- Awarded with star Employee of the Quarter
- Migrated 2 branches of RUCB Co-Operative bank (Rajasthan)
Extracurricular Activities
Cricket Team Captain Won Various Certificates in Running Competition Being a part of organization Audit team for completing ISO certification in F.Y 2014 Part of internal Audit Team
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 12/01/84
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Project Manager / IT Project Manager
Brillio Technologies Ltd
09.2024 - Current
Principal Consultant/ Project Manager
Kiya.ai (Infrasoft Technologies)
10.2022 - Current
Senior Project/Product Manager/ Project: IMPS for HSBC Bank
Olive Crypto Private Limited
03.2022 - 10.2022
Senior Project/Product Manager/ Project: Nabard & subsidiariesLMS/LOS Migration
Intellect Design Arena
10.2021 - 03.2022
Head Operation Payments Channels/ Product Manager / Project: /Micro ATM/ FI solution/ABPS/ATM/AEPS/NACH/IMPS/UPI/POS/E-COM/PFMS/E-KYC/C-KYC
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
04.2015 - 10.2021
Relation Ship Manager / Project) Andhra Pradesh GrameenaVikas Bank, b) Deccan Grameena Bank c) Coastal Local Area Bank
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
08.2012 - 04.2015
Team Leader Project: Service Delivery (Helpdesk) Core Banking
C-Edge Technologies ltd. (A TCS-SBI Joint Venture)
09.2009 - 08.2012
B. Com -
Mumbai University
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
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