Summary
Overview
Work History
Education
Skills
Timeline
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Shivkumar Rajendiran

Executive Analyst
Chennai

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
4031
4031
years of post-secondary education
4
4
Languages

Work History

Service Desk Analyst

HCL Technology Limited
Chennai
08.2021 - 06.2024
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Coordinated hardware replacements/upgrades when necessary for end-user devices.
  • Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.

Junior Analyst

Experis IT(HCL Tech)
Chennai
10.2020 - 08.2021
  • Worked closely with IT teams to ensure seamless flow of data between systems, optimizing the efficiency of analytical processes.
  • Leveraged advanced data analysis tools and techniques, such as SQL querying and Python programming, to extract valuable insights from large datasets.
  • Provided actionable insights by analyzing sales trends and customer behaviors, driving informed decision-making across departments.
  • Maintained strict adherence to established policies surrounding data confidentiality and security, minimizing risk exposure for the organization.
  • Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
  • Contributed to the development and implementation of new policies and procedures for the analytics department, fostering a culture of continuous improvement and collaboration.

Education

Bachelor of Engineering / Bachelor of Technology - MECHANICAL ENGINEERING

Gujarat Technological University
Gujarat
08.2015 - 05.2018

Diploma - Mechanical Engineering

Gujarat Technological University
Gujarat
08.2015

10th Class - 10th Standard

GSEB
Gujarat
05.2012

Skills

Team leadership

Problem resolution

Workflow planning

Team building

Operations management

Risk management

AWS (Solution Architect) Basics

DeVops Basics (Cloud computing)

Linux

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Timeline

Service Desk Analyst

HCL Technology Limited
08.2021 - 06.2024

Junior Analyst

Experis IT(HCL Tech)
10.2020 - 08.2021

Bachelor of Engineering / Bachelor of Technology - MECHANICAL ENGINEERING

Gujarat Technological University
08.2015 - 05.2018

Diploma - Mechanical Engineering

Gujarat Technological University

10th Class - 10th Standard

GSEB
Shivkumar RajendiranExecutive Analyst