Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Operations Manager
Liberty General Insurance Ltd
12.2015 - Current
Quality checking of all documents, receipting of premium and in-warding of all product proposal, Policy issuance for Motor, Policy issuance of OEM and ECN through online portal.
Taking care of discrepancy management.
Taking care of banking process, ensuring receipted premium is banked on next working day.
Archival of documents on monthly basis.
Ensuring all cases are booked within TAT, Ensuring minimum operation error at branch.
Ensuring compliance of all process and IRDAI guidelines are followed with Nil gap.
Ensuring SOP is followed for the Petty cash expense and reconciliation at the end of the month with Nil deviation.
Giving regular inputs regarding increasing efficiency in terms of system and process, implementing ways to increase productivity of teammates.
Co-ordinating with corporate office regarding functioning of Infrastructure and office.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Increased profit by streamlining operations.
Trained and guided team members to maintain high productivity and performance metrics.