Shivnath Singh
Indore,Madhya Pradesh
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
IT Executive
Premium Global Securities Pvt Ltd
Indore, India
01.2011 - 06.2022
- Liaised with service users to ascertain necessary system improvements.
- Liaised with service users and business managers to meet computing requirements
- Upgraded hardware and software regularly for optimised systems performance.
- Led information and communications strategy development.
IT technician
Global Technology
Dewas, India
02.2009 - 12.2010
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Oriented users to operate new software and computer equipment.
- Presented cost-effective recommendations to management for improving current computing systems and teleprocessing networks.
- Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
- Assessed system performance to identify upgrade requirements.
- Performed regular upgrades to keep systems updated and in good working order.
- Installed new hardware and software outside of office hours for minimal service disruption.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Set up and installed new hardware and software systems to customer requirements.
Education
Diploma - Computer Hardware and Networking
Anylan Institute
Indore 06.2008 - 08.2009
Skills
- Systems support
- Anti-virus infrastructure
- Authentication processes
- Wireless network set up
- Network support
- Network installation
- Line testing
- Customer-focused
- Problem-solving
Languages
Hindi
Proficient (C2)
English
Intermediate
Timeline
IT Executive
Premium Global Securities Pvt Ltd
01.2011 - 06.2022
IT technician
Global Technology
02.2009 - 12.2010
Diploma - Computer Hardware and Networking
Anylan Institute
06.2008 - 08.2009
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