SHIVOM MISHRA
Mumbai
Summary
Dynamic HR and Operations Management professional with extensive experience at Micro Care Diagnostics & Health Centre Hospital. Proven track record in training and development, strengthening stakeholder relationships, and streamlining data management processes. Demonstrates strong critical thinking and project management skills, driving organizational success through strategic support and effective problem resolution. Career goals include further enhancing operational efficiency and fostering innovative HR practices.
Overview
9
9
years of professional experience
Work History
Executive - Admin & HR
MICRO CARE DIAGNOSTICS & HEALTH CENTRE HOSPITAL
Mumbai
01.2020 - Current
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Acted as the first point of contact for all external communications and disseminated all pertinent information to appropriate persons
- Supporting and coordinating the onboarding process for new starters
- Created and maintained relationships with key stakeholders.
- Managed inventory and supplies to ensure materials were available when needed.
- Organized and filed data in appropriate locations for easy access to essential information.
- Updated existing records with new or revised information as needed.
Team Leader
In Home PVT.LTD
06.2019 - 01.2020
- Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel
- Developed open and professional relationships with team members, enabling better, more effective issue resolution
- Analyzed employee workloads to meet seasonal fluctuation needs
Front Office Executive and Sales Promoter
Red Carpet Wax Museum
Mumbai
08.2016 - 05.2019
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Demonstrated products, highlighting features to address prospects' needs.
- Generated daily reports on sales performance against targets set by management team.
Education
Bachelor of Arts - Sociology, Political science
PROF. RAJENDRA SINGH (RAJJU BHAIYA) UNIVERSITY
Prayagraj01.2023
Associate of Science - Science
SSC
KAUSHAMBI05-2016
High School Diploma -
SSC
KAUSHAMBI05-2014
Skills
- Expense reporting
- Event coordination
- Training and development
- Human resource knowledge
- Project management
- Efficient Data Management
- Computer proficiency
- Microsoft Excel Proficiency
- Experienced with Microsoft Word
- Data analysis
Hobbies and Interests
- Reading books
- Listening music
Languages
- Hindi
- English
- Marathi
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Executive - Admin & HR
MICRO CARE DIAGNOSTICS & HEALTH CENTRE HOSPITAL
01.2020 - Current
Team Leader
In Home PVT.LTD
06.2019 - 01.2020
Front Office Executive and Sales Promoter
Red Carpet Wax Museum
08.2016 - 05.2019
Bachelor of Arts - Sociology, Political science
PROF. RAJENDRA SINGH (RAJJU BHAIYA) UNIVERSITY
Associate of Science - Science
SSC
High School Diploma -
SSC
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