Shivraj Gajanan Nirmale
Pune
Summary
Experienced professional adept at gathering business requirements for Salesforce.com CRM project implementation and Data Centralization. Skilled in project implementation, quality assurance (QA), and user-assisted testing (UAT). Collaborated effectively with development team during the requirements analysis stage. Results-driven Salesforce Consultant skilled in navigating complex CRM systems with speed and efficiency. Specialize in customizing Salesforce environments, integrating third-party applications, and automating business processes to enhance productivity. Excel in problem-solving, communication, and project management, ensuring seamless collaboration across teams to meet business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Analyst (
Hexaware Technology Pvt Ltd
Pune
03.2022 - Current
- Company Overview: GISMO (Global Insurance Solutions Manager Online) is a new Network Instruction Tool, developed on the Salesforce platform
- Salesforce is a Cloud Platform providing CRM Solutions and has been tailor-made to meet client needs
- The Network Instruction created in GISMO replaces the current Program Overview Template (POT)/Local Policy Instruction (LPI)/Submission Forms going forward
- GISMO uploads specific GENIUS Global Program data and syncs policy event and status codes information back to GENIUS
- It is further connected with IDOC/DIVA to view and add documents to the Master Policy or local Policies
- GISMO replaces the previous UW approval process of the POT, LPI, and Blueprint documents in IDOC/DIVA as well as the Submission forms for L-ACS
- Its inbuilt Chatter function allows the collaboration with all users in GISMO and replaces the communication related to Global Programs / local policies via emails
- This way, all communication is kept in one place, is searchable and leaves an audit trail
- It also assists the overall monitoring process of the administration of Global Programs
- Working alongside salesperson and account managers to discover the customer’s business challenges and create a unique solution prototype to present back to their decision-makers, illustrating value and benefits
- Documentation – User stories, use cases, and test cases
- Perform DML operations, bulk upload, insert and delete data in the production environment using Data Loader or Data Import Wizard as per the requirement
- Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and 'how-to' assistance
- Proactively engage in continuous improvement efforts for application design, support, and practice development efforts
- Perform and review Impact analysis for Potential Bugs on the need bases
- Managing support teams across 3 shifts
- Ensuring tickets are resolved as per agreed SLAs
- Preparation and review of Monthly, Weekly reports
- Creation of Salesforce Dashboard and reports for monitoring the policies issuance and other on need bases
- Work closely with teams and identify process improvements
- GISMO (Global Insurance Solutions Manager Online) is a new Network Instruction Tool, developed on the Salesforce platform
- Salesforce is a Cloud Platform providing CRM Solutions and has been tailor-made to meet client needs
Team Lead (Salesforce Consultant)
Screen Magic Mobile Media Pvt Ltd
Pune
07.2019 - 03.2022
- Engaged with account managers to uncover specific client needs and develop customized prototype solutions.
- Documentation – User stories, use cases, and test cases
- Implementation of the proposed solution in both test and production environments
- Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, and formulas
- Perform DML operations, bulk upload, insert and delete data in the production environment using Data Loader or Data Import Wizard as per the requirement
- Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and 'how-to' assistance
- Proactively engage in continuous improvement efforts for application design, support, and practice development efforts
- Develop and deploy corrective action plans for existing processes and new implementations - Validation rules, Profiles, Permission sets, Workflow, Process Builders
- Performing hands-on product implementation and testing
- Provide RCAs and Impact Analysis on a need basis
- Managing and mentoring new hires and junior associates
- Working with the product and development heads and providing creative ideas for product enhancements
Technical Process Specialist (Salesforce Administrator)
Infosys BPM Ltd
Pune
03.2018 - 07.2019
- Company Overview: Project: uCRM-DCoE
- Technologies: Salesforce CRM, Service cloud, Salesforce Sales Cloud, Salesforce.org, Data Loader.Force.com
- Main task is to provide end user support and manage service requests
- Providing On-call support for managing incidents and doing RCA
- Carry on RTB activities like environment management/refresh, patching/ upgrade & data management
- Worked as Salesforce System Administrator (Technical Process Specialist/Business Analyst)
- Worked on L1 and L2 Salesforce support incidents and provide resolution to complex business requirements
- Provided support to 150 Salesforce users for different regions (APAC, EMEA, and USAI) & acted as the primary point of contact for end-user support
- Understanding of Sales Cloud, Service Cloud & Marketing Cloud
- Worked on Salesforce App-Exchange, Data Loader
- Point of contact for onsite team/ users & helping them on Salesforce adoption
- Using my SFDC skills to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
- Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles custom & standard objects, fields, record types, page layouts, Workflow Rules, Process Builder, reports/dashboards and validation rules
- Deployment using Change Sets & Full Copy Sandbox
- Project: uCRM-DCoE
- Technologies: Salesforce CRM, Service cloud, Salesforce Sales Cloud, Salesforce.org, Data Loader.Force.com
Network Configuration & Fault Management Engineer
Vodafone India Ltd.
10.2016 - 03.2018
- Company Overview: Transition from Huawei to Vodafone
- Transition from Huawei to Vodafone
Network Engineer
Huawei telecommunications (India) co. pvt. ltd.
10.2015 - 10.2016
Education
Bachelor of Engineering - Electronics And Telecommunication
VIIT
Pune06-2015
12th - C.B.S.E
Army School Kirkee
Pune05-2011
10th - C.B.S.E
Army School Kirkee
Pune05-2009
Skills
- Salesforce Administration: Sales Cloud, Service Cloud
- Discovery and Requirement Gathering, User Story writing and Prioritization
- Client Demos, Story/Bug Grooming, Smoke Testing
- SOQL, SOSL, Custom Objects and Fields, Custom Settings, App Builder, Community Portal, Roles and User Management, Security Settings,Connected App, Third Party Integration, App Exchange
Technical Skills:
- Process Builder, Flows, and Workflow and Approval Process
- Reports and Dashboard
- Debugging of issues/Major Incident Handling
Tools:
Developer Console, Data Loader, Workbench, Salesforce Inspector, MS Excel, Azure DevOps, Jira
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Associate
- Salesforce Certified AI Associate
- ITIL Foundation Certificate
Achievements/ Accomplishments
- Rockstar of the Month Award: (Sep 2023, Jun 2024, Sep 2024)
- Appreciations from Clients
- Provided technical training for Salesforce and Product to Solution Engineering Team, Product team and Customer Support Team.
- Led team of 12-15 team members and groomed new hired Engineers on Salesforce and Product.
- Performing the roles as Subject Matter Expert, Business Analyst, Technical Lead and Techno Functional.
- Recognized for receiving the reviews on Appexchnage and Marketplace.
Languages
- English
- Hindi
- Marathi
Personal Information
- Passport Number: N5868871
- Date of Birth: 02/17/94
- Marital Status: Married
Timeline
System Analyst (
Hexaware Technology Pvt Ltd
03.2022 - Current
Team Lead (Salesforce Consultant)
Screen Magic Mobile Media Pvt Ltd
07.2019 - 03.2022
Technical Process Specialist (Salesforce Administrator)
Infosys BPM Ltd
03.2018 - 07.2019
Network Configuration & Fault Management Engineer
Vodafone India Ltd.
10.2016 - 03.2018
Network Engineer
Huawei telecommunications (India) co. pvt. ltd.
10.2015 - 10.2016
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Associate
- Salesforce Certified AI Associate
- ITIL Foundation Certificate
Bachelor of Engineering - Electronics And Telecommunication
VIIT
12th - C.B.S.E
Army School Kirkee
10th - C.B.S.E
Army School Kirkee
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