Shivraj Govindrao Kete

• Please make sure that efficient and effective technical customer service is provided according to SLAs.
• Review L3/L4 incidents, and ensure resolution efficiency to ensure the smooth operation and maintenance of network components.
• Ability to do alarm monitoring and troubleshooting on various devices such as Cisco, Juniper, Alcatel, Huawei, Ericsson, and so on.
• Ability to take health check-up reports and backup check reports of various devices, such as Cisco, Juniper, Alcatel, Huawei, Ericsson, and so on.
• Co-ordination with various teams, including Planning and Operations, while implementing various downtimes, migrations, and customer-affecting activities.
• Troubleshooting IP routing protocols (OSPF, BGP, MPLS) and IP-MPLS related problems, such as end-to-end reachability, service degradation, and non-service affecting issues, etc.
• Working at SNOC, providing support for IP, data-related backbone network issues.
• Changes are required for a new configuration, or for modifying the existing configuration on MPBN devices while raising the CR.
• Resolving day-to-day backbone queries according to service and severity.
• Experience with switches (Juniper, Ericsson [Black Diamond]) and routers (Cisco, Juniper, Alcatel, Ericsson).
• Troubleshooting network issues in real time, ensuring minimum downtime, and rapid incident response using tools like VIPAM, ServOne, Putty, SecureCRT, and HPSM.
• Troubleshoot real-time network failures, including link flaps, high utilization, and node outages, reducing mean time to resolve.
• Utilize remote access tools, such as PuTTY, and security for CLI-based diagnosis and configuration validation.

Installation and maintenance of FTTH networks.

• Developing network layouts, selecting appropriate equipment (like Optical Line Terminals (OLTs), Optical Network Terminals (ONTs), and fiber cables), and determining optimal routing paths.
• Overseeing the installation of fiber optic cables, terminating connections, and configuring networking equipment.
• Conducting tests to ensure network integrity, using tools like Optical Time-Domain Reflectometers (OTDR) to diagnose faults, and resolving any connectivity issues.

Comprehensive Server Infrastructure Upgrade and Security Enhancement.

• This project involved a comprehensive upgrade of the server infrastructure for a growing organization.
  The primary objectives were to improve server performance, ensure high availability, enhance security, and implement a robust disaster recovery plan.
• Develop a strategic plan for the upgrade, considering the organization’s current needs, future growth, and budget constraints. This includes selecting new hardware, software, and security tools.
• Upgrade firewall capabilities, and implement intrusion prevention systems (IPS) to monitor and block malicious activities.

Implementation of Secure Multi-Site Network Infrastructure:

• This project involved designing, deploying, and managing secure, multi-site network infrastructure for a mid-sized company.
  The goal was to enhance network performance, ensure high availability, and implement robust security measures across multiple office locations.
• Designed a scalable network architecture that supports multiple locations, while ensuring high availability, fault tolerance, and disaster recovery.
• Deployed site-to-site VPNs and remote access VPNs to ensure secure communication between office locations and remote users.
• Deployed network segmentation using VLANs (Virtual Local Area Networks) and zone-based firewalls to enhance security and minimize the impact of potential breaches.

IP Phone Installation and Configuration Using Cisco Unified Communications Manager (CUCM).

• Conducted a comprehensive assessment of the organization's communication needs, including user requirements, call volume, and future scalability.
• installed Cisco Unified Communications Manager on dedicated servers or virtual machines, ensuring optimal performance and redundancy.
• Successfully installed and configured Cisco IP phones using CUCM to enable seamless voice communication within the enterprise. Managed the integration of VoIP protocols, including SIP, SCCP, and RTP, to ensure efficient signaling and media transmission.
• Configured VLANs for voice traffic, implemented QoS for optimal call quality, and registered devices in CUCM with appropriate firmware. Troubleshoot VoIP issues using CUCM logs and tools like Wireshark, ensuring minimal downtime, and a reliable communication system.