SHIV SANKAR GUPTA
Jajpur
Summary
Community Moderator experienced in managing 1,000+ member Web3 communities, handling 60+ daily user queries, and driving 25% engagement growth. Proven ability to onboard users, resolve complex Web3 queries, and maintain structured, high-quality discussions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Ai and Web3 Community Moderator
CryptoLearnHub - AI Initiative
05.2025 - 12.2025
- Managed and moderated a 1,000+ member Discord community, ensuring structured discussions and smooth daily operations.
- Resolved 60+ daily user queries related to Web3 tools and onboarding with clear, fast support.
- Onboarded 150+ new users, simplifying wallets, platforms, and basic crypto workflows.
- Increased community engagement by 25% through structured discussions and moderation.
- Enforced community guidelines, reducing spam and ensuring a safe, focused environment.
Web3 Community Support
CryptoLearnHub
03.2024 - 04.2025
- Resolved 40+ daily user queries related to Web3 platforms, improving user understanding and retention.
- Guided users to relevant resources, reducing repetitive questions and improving support efficiency.
- Assisted in onboarding new members by breaking down complex Web3 concepts into simple explanations.
- Reduced spam by 40% through guidelines enforcement .
- Supported moderation activities and maintained smooth day-to-day community operations.
Education
Bachelor of Commerce (BCom) - Finance And Accounting
Vyasanagar Autonomous College
Jajpur Road , Odisha08-2027
Skills
- Discord Moderation
- User Onboarding
- Wallet Handling
- Community Engagement
- Query Resolution
- Web 3 and Crypto Fundamentals
- Discord (Tools, Bots )
- Conflict Management
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Affiliations
Actively contributed to Web3 community discussions, supporting member queries and improving engagement through shared resources.
Explored and applied AI tools to enhance community support workflows and simplify user onboarding experiences.
Explored and applied AI tools to enhance community support workflows and simplify user onboarding experiences.
Timeline
Ai and Web3 Community Moderator
CryptoLearnHub - AI Initiative
05.2025 - 12.2025
Web3 Community Support
CryptoLearnHub
03.2024 - 04.2025
Bachelor of Commerce (BCom) - Finance And Accounting
Vyasanagar Autonomous College