Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Websites
Timeline
Generic
Shivshankar Nadar

Shivshankar Nadar

Mumbai

Summary

Dynamic Senior Manager with extensive experience at Fatak Pay, excelling in data analytics and process improvement. Proven track record in driving recovery KPIs and enhancing team performance through effective leadership. Skilled in financial oversight, I successfully implemented strategies that increased brand awareness by 25%, showcasing my problem-solving abilities and commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager (Card, & EMI PL and WL)

Fatak pay
Mumbai
01.2025 - Current
  • Develop, implement, and oversee effective collections strategies and processes.
  • Monitor aging reports, DSO (Days Sales Outstanding), and portfolio performance.
  • Set collection targets and drive achievement of recovery KPIs.
  • Lead, train, and motivate the collections team (in-house or outsourced).
  • Conduct regular performance reviews and provide coaching for improvement.
  • Streamline and automate collection processes where possible.
  • Identify gaps in current processes and propose solutions to reduce bad debts.
  • Oversee communication with customers regarding outstanding debts.
  • Handle escalated cases, including negotiations and dispute resolution.
  • Ensure compliance with regulatory guidelines, internal policies, and credit terms.
  • Collaborate with legal teams on litigation or recovery through legal channels.
  • Generate periodic reports on collections performance and recovery metrics.
  • Analyze trends and recommend data-driven strategies for improvement.
  • Managing the of 250 Tele Callers, 7 Team Leaders, 3 AM's, 2 ACM, 3 Agency Managers and 50 FOS.

SR MANAGER COLLECTION- CL, PL & WL LOANS,

Liquiloans
Mumbai
06.2024 - 01.2025
  • Managed Collection Team comprising digital, tele-collection, and field operations.

Cultivated partnerships with industry leaders to enhance company reputation.

  • Analyzed market trends to inform strategic decision-making for expansion opportunities.
  • Implemented innovative marketing strategies, increasing brand awareness by 25%.
  • Fostered positive work environment through diversity and inclusion initiatives.
  • Led change management initiatives, ensuring minimal disruption during transitions.
  • Demonstrated exceptional people leadership and communication skills across all levels.
  • Adapted quickly to changing circumstances, supporting ongoing growth and innovation.

CLUSTER MANGER-COLLECTION PL

Money View
Mahabaleshwar
03.2023 - 03.2024
  • Managing Vendor
  • Handling 7 agency and 4 Manager's
  • Overall managing Maharashtra Cluster
  • Handling R_60, R_90 and Write Off
  • Driving the agency and agency manager with collection DRR
  • Weekly review with Agency Manager & Agency Owner
  • Keeping track on field visit
  • Motivates employees to strengthen the quality of the employees individually and collectively
  • Ongoing Recruiting, interviewing and hiring of candidates
  • Additional duties may incur within different departments i.e Coordinate and implements collection policies and procedures
  • Conduct 30-60-90-365-day reviews on all employees
  • Administers collections programs, maintaining knowledge of legal requirements and regulations
  • Conducts weekly audits on each collector making sure they adhere to C&W policy and procedure while keeping in compliance with the FDCPA
  • Coordinates new hire training and the completion of a new employee checklist

Deputy Manager-Collection Housing and MSME Loan

Capri Global
Mumbai
01.2022 - 09.2022
  • Managing collections: Ensuring that collections are made in a timely manner and that all legal notices and auction notices are issued to borrowers
  • Liaisoning: Working with the sales team to reduce overdue cases and improve contactability
  • Monitoring: Monitoring and controlling overdue cases, and ensuring that outstanding payments are followed up on
  • Accounting: Ensuring that payments collected are properly accounted for
  • Compliance: Ensuring that all compliance and regulatory norms are followed
  • Cash flow: Regularly checking cash flow status and proposing plans to improve

Assistant Manager-Collection-Personal Loans

Kissht Finance
Mumbai
01.2019 - 01.2021
  • Managing the team of 150 agents with 6 Team leaders
  • Taking the performance review with the Team leaders Daily, Week wise and Month
  • Taking the interview of new agents and team leader as whenever required
  • Flashing the MTD reports and FTD reports
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff
  • Handle complaints from customers
  • Analyze consumer behavior and adjust product positioning

TEAM LEADER-COLLECTION- HOME LOANS & PL LOANS

Home Credit India
Mumbai
10.2016 - 12.2018
  • Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked
  • Create and implement strategies to increase the number of successful collections on outstanding debt
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals
  • Handling the team of 25 agent's
  • Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload

Team Leader-Customer Service/Email & Chat

Datamatric Financial Services Ltd
Mumbai
04.2015 - 09.2016
  • Supervise and coordinate the daily activities of the customer care team.
  • Provide coaching, guidance, and performance feedback to team members.
  • Conduct regular team meetings, one-on-ones, and performance reviews.
  • Monitor customer interactions (calls, chats, emails, etc.) to ensure service standards are met.
  • Handle and resolve escalated or complex customer issues in a professional manner.
  • Ensure timely and accurate responses to customer inquiries.
  • Track team performance using KPIs such as response time, resolution time, customer satisfaction, etc.
  • Identify and implement process improvements to enhance service efficiency and quality.
  • Assist in developing and updating customer service policies and procedures.
  • Support onboarding and training of new team members.
  • Identify skill gaps and organize ongoing training sessions to enhance team capabilities.
  • Prepare and deliver reports on team performance, customer feedback, and service trends.
  • Act as a liaison between customer care representatives and upper management.

Team Leader-Customer Service/Email & Chat

Serco
Mumbai
01.2010 - 01.2014
  • Supported manager in performing management functions such as staff training and expanding business plans.
  • Investigated and resolved customer's issues and complaints regarding operational matters - Handled all queries and client feedback in a professional manner.
  • Communicated with the support team and implemented the organization's operational guidelines, standards and policies.
  • Monitored and managed operational activities - Directed the branch/store/bank operational risks, financial aspects and QA an audit processes.

Education

MBA / BFSI - The Banking, Financial Services, and Insurance

Manipal University
Jaipur, Maharashtra
07.2025

Bachelor of Business Administration -

Annamalai University
Mumbai, Maharashtra
06.2013

Skills

  • Data analytics
  • Operations planning
  • Financial oversight
  • Technical deployment planning
  • Process improvement knowledge
  • Agile project management
  • Digital transformation projects
  • Budget management
  • Vendor management
  • Financial reconciliation
  • General ledger management
  • Expense tracking
  • Financial data analysis
  • Problem-solving skills
  • Cash flow management
  • Proficient in Microsoft Excel
  • Software applications for financial reporting and analysis

Certification

  • DRA certified, Level 802418327, 11/01/24
  • Data Science, Datamites, 08/01/25

Languages

  • English
  • Hindi
  • Marathi
  • Tamil

Personal Information

  • Date of Birth: 05/10/86
  • Gender: Male
  • Nationality: India
  • Marital Status: Married

Timeline

Senior Manager (Card, & EMI PL and WL)

Fatak pay
01.2025 - Current

SR MANAGER COLLECTION- CL, PL & WL LOANS,

Liquiloans
06.2024 - 01.2025

CLUSTER MANGER-COLLECTION PL

Money View
03.2023 - 03.2024

Deputy Manager-Collection Housing and MSME Loan

Capri Global
01.2022 - 09.2022

Assistant Manager-Collection-Personal Loans

Kissht Finance
01.2019 - 01.2021

TEAM LEADER-COLLECTION- HOME LOANS & PL LOANS

Home Credit India
10.2016 - 12.2018

Team Leader-Customer Service/Email & Chat

Datamatric Financial Services Ltd
04.2015 - 09.2016

Team Leader-Customer Service/Email & Chat

Serco
01.2010 - 01.2014

MBA / BFSI - The Banking, Financial Services, and Insurance

Manipal University

Bachelor of Business Administration -

Annamalai University
Shivshankar Nadar