Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shivshankar Reddy

Delivery Director
Bengaluru

Summary

Experienced strategic-thinking leader skilled in transforming underperforming teams into top revenue producers. Known for engaging and pleasant personality couple with problem solving skills. Proven ability to build high-performing, highly engaged virtual and direct cross-functional teams. Operates on both strategic and tactical levels, with a knack for translating concepts into tangible results. Adept at resolving uncertainties that impact programs and projects. Possesses deep understanding of customer pain points and suggests appropriate solutions while executing them effectively. Extensive experience in defining project requirements and scope with stakeholders, removing ambiguity through well defined acceptance criteria. Strong control over P&L management. Well-versed in managing compliance, risk, and change management aspects associated with projects, programs, and deliverables. Skilled at managing large-scale teams, driving operational efficiencies, and developing strategic roadmaps to maximize client value. Successfully managed various organization development activities such as lateral hiring, campus recruitment, training and evaluation, appraisals, sales support, account mining, vendor evaluation, as well as planning and executing team building initiatives.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Senior Delivery Manager

GyanSys Infotech
Bengaluru
03.2022 - 09.2024
  • Oversaw execution of multiple concurrent SAP engagements by guiding project managers and delivery managers.
  • Played decisive role in growing Domino’s Pizza SAP AMS account from 5 resources to 40 resources within a period of 18 months. Established dedicated offshore PMO practice to train and deploy scrum masters and coaches into various projects. Increased profit margin from below 30% to 41%.
  • Stabilized SAP AMS engagement for Thai Union. Developed and implemented process improvement initiatives for smoother operations and speedier resolutions.
  • Stabilized SAP IBP AMS engagement for Kellogg’s. Improved project margin from 10% to 30% within a period of 1 year. Established and grown SAP IBP practice.
  • Implemented SAP e-Invoice solution for Stanley Black and Decker for their Romania entity within a very short duration (4 months) to achieve legal compliance, saved thousands of dollars in penalties.
  • Mentored junior project managers, fostering professional growth and improving overall team performance.
  • Improved customer satisfaction rates by closely monitoring project progress and addressing concerns promptly.
  • Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
  • Drove process improvements that led to reduced turnaround times for key project milestones.
  • Streamlined project delivery by implementing agile methodologies and enhancing team collaboration.
  • Managed budgets effectively, controlling costs while maintaining optimal resource allocation across projects.

Associate Manager

DXC Technology
Bengaluru
10.2017 - 08.2021
  • Managed migration of legacy storage platforms to Cloud for the client Deutsche Bank: Successfully migrated 25 NFS clusters holding 78 TB data from 600+ critical bank applications accessed by 11500+ CIs resulting in a saving of 3.5 million Euro. Got rewarded with an addition business of 1 million Euros worth to migrate NAS environment to cloud.
  • Led migration of legacy NAS environment to Cloud: Scope was to migrate – 270 servers amounting to 1.5 PB user profile and group data.
  • Executed data center exit program that moved 10000+ CIs to new data centers (DR sites included) in less than 12 months (ahead of schedule by 7 weeks).
  • Migrated more than 20 critical banking applications to Cloud (DEV, UAT and PROD environments).
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.

Senior Manager

Tech Mahindra
Bengaluru
11.2013 - 06.2017
  • Planned and executed SAP AMS transition within 3 months for Roche diagnostics. Led the transitioning efforts in the areas of logistics modules – SD, GTS, TM, and CS consisting of 12 functional consultants. Remediated un-planned challenges like delay in getting system access, non-availability of training resources, VISA issues etc. (Onsite)
  • Managed global pre-sales engagements for SAP implementations, application development and maintenance services (AMS) and Staffing. Handled large SAP deals (US$ 30 million+) covering: solution consulting, estimation, pricing, and proposal defense.
  • Developed end-to-end solutions, operating models, resource deployment plan, compelling business value propositions, differentiators, and key messages.
  • Conducted assessments, process workshops with customers to study existing operations, legacy & third-party applications, documentation levels, support maturity etc.
  • Facilitated customer visits and floor walks to delivery centers to showcase offshore delivery infrastructure and facilities.
  • Coordinated and maintained excellent relationships with onsite business development teams and account managers for demand generation.
  • Assisted sales teams to develop and implement account penetration strategies and account specific sales plans.
  • Participated in proposal defense workshops and presented technical solutions to the clients.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.

Manager

Defiance Technologies
Bengaluru
08.2011 - 11.2013
  • Managed SAP implementation for RAK Ceramics in collaboration with SAP MENA and SAP GDC. Handled a team of 35 technical consultants to deliver 150+ WRICEF objects including complex module pool programs within an agreed aggressive schedule of 3 months.
  • Established and grown ADOBE Forms competency.
  • Led and managed re-implementation of SAP IS-Media solution for Gulf News in collaboration with SAP Labs’ custom development team and provided subject matter expertise in the areas of Advertising Management and Media Sales and Distribution.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supported presales activities related to SAP logistics modules.

Project Manager

Optimal Solutions
Bengaluru
04.2009 - 08.2011
  • Managed SAP AMS transition and delivery of The Washington Post account from in-house team. Managed offshore hiring and training to build a sizeable team of 10 SAP IS-Media functional consultants. Supported Advertising Management Module as an SME/Lead (Onsite).
  • Managed SAP implementation for Hindustan Zinc Limited from presales till blue printing for automating their export processes. Collaborated with a third-party vendor to implement SAP DMS to support the implementation.
  • Handled plant roll-out of SAP SD solution for MGP Ingredients, USA (Offshore).
  • Implemented SAP SD solution as part of global template development for Murray Energy, USA (Offshore).
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

Senior Consultant

Yash Technologies
Hyderabad
02.2007 - 04.2009
  • Implemented SD module for Stanley Vidmar, USA. Performed requirement gathering, blue printing and implementation (On-site).
  • Supported Quote-to-Cash scenarios for Euro Packaging Plc UK (Offshore).
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Helped other project teams, as and when required.

Consultant

Foresee Information Systems
Bengakuru
04.2006 - 02.2007
  • Implemented SAP SD solution as part of global template development for AES Corp, USA.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solution.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

SAP Project Coordinator

Micro labs Ltd
Bengaluru
12.2004 - 04.2006
  • Coordinated greenfield implementation of SAP solution for Micro Labs Ltd. between the implementation partner Siemens and the business.
  • I was responsible for collection, cleansing and uploading of master data and transaction data of all the SAP modules.
  • Planned and coordinated user acceptance testing
  • Planned and executed end user trainings across locations.

Education

Bachelor of Engineering -

P. D. A. College of Engineering
Gulbarga, India
06.1989 - 01.1993

Skills

Accomplishments

  • Rewarded with multiple SAP e-Invoice implementation projects from SBD, due to successful on-time quality delivery of first SAP e-Invoice implementation for their Romania business entity.
  • Increased profit margin from less than 30% to more than 40% for Domino's account
  • Established and grown SAP IS-Media, SAP Adobe Forms and SAP IBP practices at various organizations. Trained and Deployed multiple junior resources
  • Successfully migrated legacy NFS environment (600+ critical banking applications) to futuristic NetApp cloud environment ahead of schedule resulting in a saving of 3 Mn Euros to the client. Rewarded with a new contract worth 1.5 Mn Euros to plan and migrate NAS environment (1.5 PB Data) to NetApp cloud
  • Successfully delivered complex projects in collaboration with SAP MENA and SAP GDC (Technical, Custom Development and Functional). Won change orders averaging 30 man-months.
  • Played defining role in winning 'The Washington Post, USA' AMS Project. Set onsite-offshore model up, hired and trained the team members and cleared client evaluation milestone leading to successful long-term contract sign-off.
  • Was appointed global single point-of-contact while deputed at SAP Labs, India, for testing of 'product tax module' (Inbound and Outbound) of SAP’s Business ByDesign Product

Certification

Project Management Professional (PMP) - Project Management Institute.

Timeline

Project Management Professional (PMP) - Project Management Institute.

01-2025

Senior Delivery Manager

GyanSys Infotech
03.2022 - 09.2024

MSP Practioner Certificate in Programme Management - Axelos

11-2021

Associate Manager

DXC Technology
10.2017 - 08.2021

Certified Scrum Master - Scrum Alliance

09-2017

ITIL Foundation Certification in IT Service Management - Axelos

03-2017

Prince2 Foundation Certification in Project Management - Axelos

03-2017

Senior Manager

Tech Mahindra
11.2013 - 06.2017

Manager

Defiance Technologies
08.2011 - 11.2013

Project Manager

Optimal Solutions
04.2009 - 08.2011

Senior Consultant

Yash Technologies
02.2007 - 04.2009

Consultant

Foresee Information Systems
04.2006 - 02.2007

SAP Project Coordinator

Micro labs Ltd
12.2004 - 04.2006

Bachelor of Engineering -

P. D. A. College of Engineering
06.1989 - 01.1993
Shivshankar ReddyDelivery Director