SHIV SHANKAR TRIPATHY

• Identified needs of customers promptly and efficiently.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Provided resolution to maintain the standard of quality.

• Reviewed content and provided resolution based on prescribed guidelines.

• Provided insights to help improve the support to the end user.

• Provided excellent customer service to the customers.

• Conducted security checks on all passengers prior to boarding flights.
• Participated in regular drills simulating emergency scenarios.
• Verified passenger documents for accuracy and completeness.
• Monitored the loading of luggage onto aircrafts.
• Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
• Performed thorough searches of aircraft cabins prior to take off.

• Developed event themes and concepts to ensure successful execution of events.
• Coordinated with internal teams to ensure timely delivery of products and services for events.
• Sourced venues for events in accordance with client needs and preferences.
• Managed logistics related to transportation, catering, entertainment, decorations for events.

• Organized events such as orientations, training sessions, benefits fairs.
• Managed payroll and time and attendance systems.
• Processed new employee paperwork and entered information into payroll system.

• Assisted management on best practices regarding performance management processes.
• Assisted HR team members in administering benefit programs such as health insurance plans or retirement accounts.
• Assisted with auditing processes related to payroll.

• Attended meetings regularly at designated times throughout the season in order to discuss policy changes or upcoming events.
• Assisted training sessions while ensuring adherence to proper technique execution.

• Contested election and got elected as the Humanities and Social Science Secretary.
• Conducted rallies and group discussion for the awareness of gender equality.
• Organized skill development classes for the students for the betterment of their personality.
• Conducted awareness program for the betterment of the mental health among the students.
• Organized different activities and competition for the engagement and development of students in co - curricular activities.