Summary
Overview
Work History
Education
Skills
Achievements and Engagements
Certification
Interstests
Languages
Timeline
Generic
SHIV SHANKAR TRIPATHY

SHIV SHANKAR TRIPATHY

Kolkata

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Representative Operations

Concentrix Daksh Pvt Ltd
Kolkata
06.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Process Associate (Aviation)

Genpact India Pvt Ltd
Hyderabad
07.2022 - 10.2023

• Provided resolution to maintain the standard of quality.

• Reviewed content and provided resolution based on prescribed guidelines.

• Provided insights to help improve the support to the end user.

• Provided excellent customer service to the customers.

Officer AOCS

InterGlobe Aviation Pvt Ltd
Bhubaneswar
03.2021 - 05.2022
  • Conducted security checks on all passengers prior to boarding flights.
  • Participated in regular drills simulating emergency scenarios.
  • Verified passenger documents for accuracy and completeness.
  • Monitored the loading of luggage onto aircrafts.
  • Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
  • Performed thorough searches of aircraft cabins prior to take off.

Event Coordinator

Freelancer
Bhubaneswar
11.2017 - 02.2020
  • Developed event themes and concepts to ensure successful execution of events.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Sourced venues for events in accordance with client needs and preferences.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.

HR Intern

Enosis Technologies Pvt Ltd
Bhubaneswar
02.2019 - 03.2019
  • Organized events such as orientations, training sessions, benefits fairs.
  • Managed payroll and time and attendance systems.
  • Processed new employee paperwork and entered information into payroll system.

HR Intern

Vedanta Ltd
Jharsuguda
01.2018 - 02.2018
  • Assisted management on best practices regarding performance management processes.
  • Assisted HR team members in administering benefit programs such as health insurance plans or retirement accounts.
  • Assisted with auditing processes related to payroll.

Volunteer Coordinator

International Youth Conference
Bhubaneswar
11.2017 - 12.2017
  • Attended meetings regularly at designated times throughout the season in order to discuss policy changes or upcoming events.
  • Assisted training sessions while ensuring adherence to proper technique execution.

Humanities Secratery

Ravenshaw University
Cuttack
03.2016 - 02.2017
  • Contested election and got elected as the Humanities and Social Science Secretary.
  • Conducted rallies and group discussion for the awareness of gender equality.
  • Organized skill development classes for the students for the betterment of their personality.
  • Conducted awareness program for the betterment of the mental health among the students.
  • Organized different activities and competition for the engagement and development of students in co - curricular activities.

Education

Masters - Personnel Management and Industrial Relations

BJB College
06.2019

Bachelor of Arts - English

Ravenshaw University
Cuttack
05.2017

Skills

  • International Communications
  • Crisis Management
  • Interpersonal Skills
  • Airport Operations
  • Customer Relationship Management
  • Incident Reporting
  • Behavioral Analysis
  • Team Development
  • Customer Service and Assistance
  • Access Control
  • Event Management
  • Content Moderation
  • Event Management
  • Documentation And Reporting
  • Social Media
  • Market Research
  • Community Engagement

Achievements and Engagements

  • Conducted awarenes rallies on World AIDS Day among the youth.
  • Conducted cleanliness drives and food drives.
  • Created an eco system of information through various social media groups for the youth development in the University.
  • Worked as an active member of Campus Placement cell in the University.

Certification

•6e Cheers Certified by Indigo Airlines

•Aviation Basic Certified by BCAS,India

•Payroll and Tax Fundamentals (US) Certified by ADP Enterprise Learning

Interstests

•Riding Bicycle

•Gardening

•Cooking

Languages

•English

•Hindi

•Odia

•Bengali

Timeline

Senior Representative Operations

Concentrix Daksh Pvt Ltd
06.2024 - Current

Process Associate (Aviation)

Genpact India Pvt Ltd
07.2022 - 10.2023

Officer AOCS

InterGlobe Aviation Pvt Ltd
03.2021 - 05.2022

HR Intern

Enosis Technologies Pvt Ltd
02.2019 - 03.2019

HR Intern

Vedanta Ltd
01.2018 - 02.2018

Event Coordinator

Freelancer
11.2017 - 02.2020

Volunteer Coordinator

International Youth Conference
11.2017 - 12.2017

Humanities Secratery

Ravenshaw University
03.2016 - 02.2017

Masters - Personnel Management and Industrial Relations

BJB College

Bachelor of Arts - English

Ravenshaw University
SHIV SHANKAR TRIPATHY