Shivudu Chinthala
Hyderabad
Summary
Dynamic sales professional with a proven track record at IKEA India Pvt Ltd, excelling in customer engagement and inventory management. Expertise in implementing effective sales strategies leads to consistent target achievement and enhanced team collaboration. Strong product knowledge and attention to detail drive exceptional customer satisfaction and significant revenue growth.
Overview
15
15
years of professional experience
Work History
Sales co-worker
IKEA INDIA Pvt Ltd
Hyderabad
03.2018 - Current
- Proactively approach customers who require additional support, identify their needs through effective questioning, and provide suitable home furnishing solutions to exceed customer expectations.
- Utilized IKEA sales and communication channels to tailor service for diverse customers, enhancing their shopping experience.
- Maintain the assigned area clean, tidy, fully priced, and well-stocked, ensuring IKEA basic merchandising standards are consistently implemented.
- Demonstrate strong product knowledge and actively share information about features, benefits, and solutions with customers and colleagues.
- Understand store and department action plans and take ownership of departmental goals, contributing effectively to overall store performance.
- Promote all available IKEA services to help customers make informed purchasing decisions.
- Lead and support the execution of commercial activities and in-store campaigns across departments.
- Maximized sales and profitability by prioritizing top-selling products and managing overstock effectively.
- Analyze and adjust sales space capacities using system tools (Sales Location Management) to maintain high stock availability.
- Contribute to IKEA’s social and environmental commitments by promoting sustainability practices in daily operations.
- Optimized IKEA shopping experience to ensure customer satisfaction and drive increased sales.
- Maximize sales using product knowledge, understanding of top-sellers, and awareness of the local market.
- Support the efficient working of the IKEA mechanical sales system to ensure alignment with the IKEA Concept.
- Contribute to fulfilling the four core tasks of the IKEA store:
Operate as a highly efficient and well-staffed sales mechanism
Present inspiring home furnishing solutions
Serve as a knowledgeable home furnishing specialist
Provide a positive and enjoyable shopping experience for families
- Exhibited strong skills in actively selling products to customers.
- Developed strategies to create highly satisfied customers.
- Displayed confident and friendly communication with customers.
- Demonstrated ability to work urgently in fast-paced retail settings.
- Focused on driving sales while maintaining strong commercial awareness.
Sales Officer
West Side
Hyderabad
09.2010 - 06.2016
- Achieving monthly sales targets and contributing to store revenue growth.
- Delivered excellent customer service, contributing to high customer satisfaction.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Identified and targeted new business opportunities through market research and analysis.
- Delivered product presentations and demonstrations to potential clients, highlighting key features.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained and mentored new sales staff on company policies and effective selling techniques.
- Managed daily stock replenishment and inventory replacement to ensure product availability.
Education
B.A. (HEC) -
Govt. Degree College
Kosgi, Mahabubnagar Dist01.2016
Intermediate (MPC) -
Board of Intermediate Education
AP01.2013
SSC -
ZPHS High School
Gumdal village, Ranga Reddy Dist01.2010
Skills
- Sales strategies
- Sales forecasting
- Product knowledge
- Inventory management
- Supply management
- Visual merchandising
- Customer engagement
- Team collaboration
- Time management
- Problem solving
- Urgency response
- Attention to detail
Awards
- Long service award, 05/2016 in West Side
- Employee of the month, 4, West Side
- Participated in Shopkeeper training at IKEA
- Long service award, 03/2023 in IKEA
Confirmation
I confirm that all the information mentioned above is true to the best of my knowledge and belief.
Timeline
Sales co-worker
IKEA INDIA Pvt Ltd
03.2018 - Current
Sales Officer
West Side
09.2010 - 06.2016
B.A. (HEC) -
Govt. Degree College
Intermediate (MPC) -
Board of Intermediate Education
SSC -
ZPHS High School