Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
SHIVAM THAKUR

SHIVAM THAKUR

Summary

Results-driven Implementation Analyst with expertise in software implementation and project management. Skilled in streamlining integrations, ensuring seamless project execution, and driving client success. Former IEEE Student Branch Joint Secretary with a strong leadership background. Passionate about delivering impactful, technology-driven solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Implementation Analyst

MoEngage
04.2023 - Current
  • Implemented marketing automation solutions for diverse clients across industries, ensuring projects were delivered on time and within budget.
  • Spearheaded the effort for reducing the integration efforts and time to value for clients from 60 to 30 days.
  • Collaborated with cross-functional teams, including product development, sales, and customer support, to define project scope and deliverables.
  • Worked closely with developers to troubleshoot and resolve issues, ensuring seamless integration and functionality of software solutions.
  • Successfully handled over 70 diverse implementations, handling from Mid Market to Enterprise accounts with a total revenue of
    over 1.1 Million USD yearly.
  • Identified potential project risks and streamlined mitigation strategies, successfully reducing project delays by 30%.
  • Established KPIs to monitor project progress and client feedback, facilitating continuous improvement and achieving a 96% client
    satisfaction score.
  • Successfully managed to achieve a 100% client retention.

Education

B.E - Computer Science

Chitkara University
01.2024
GPA: 9.72

C.B.S.E (CLASS XII) - undefined

Henderson Jubilee School
01.2020
GPA: 83.6

C.B.S.E (CLASS X) - undefined

Manav Mangal Smart School
01.2019
GPA: 87.8

Skills

  • Kotlin Application Design
  • DBMS Proficiency
  • AWS
  • Experience with OOP Concepts
  • Python
  • React JS
  • GTM
  • Project Management
  • Rest API
  • HTML/CSS
  • SDK Integrations
  • Logic Building

Certification

  • Introduction to Python, CodingNinjas, Top Performer Certificate of Excellence
  • Introduction to Web Development, CodingNinjas, Top Performer Certificate of Excellence
  • Advanced Web Development, CodingNinjas, Top Performer Certificate of Excellence
  • OOPs Using JAVA, CodingNinjas, Top Performer Certificate of Excellence

Accomplishments

  • MoEngage Rockstar Award, : Received the award for “Rockstar of the Quarter” for Q4 2024
  • BE CSE Notes Initiative, Created an application for College peers to get direct college updates and a repository for latest notes with more than 1.2k active users at one time.
  • Top Performer, Top performer in every certificate course opted from CodingNinjas.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)

Timeline

Implementation Analyst - MoEngage
04.2023 - Current
Henderson Jubilee School - C.B.S.E (CLASS XII),
Manav Mangal Smart School - C.B.S.E (CLASS X),
Chitkara University - B.E, Computer Science

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SHIVAM THAKUR