Strategic Client Servicing and Key Account Manager with 3+ years of experience in brand partnerships, campaign execution, and performance analysis. Proven expertise in managing high-value portfolios (6 Cr+) and translating client briefs into insight-led growth strategies. Adept at cross-functional collaboration with Marketing, Category, and Growth teams to deliver 360 campaigns. Award-winning performer recognized for driving platform profitability and operational excellence in the Quick Commerce and Food Tech sectors.
Hi, I’m
SHIVYA JESWANI
Lucknow
Summary
Overview
3
years of professional experience
Work History
ZOMATO
Key Account Manager
03.2024 - Current
Job overview
- Act as the primary point of contact (POC) for a premium portfolio of brand partners, contributing 16% to the city's total revenue.
- Manage a portfolio valued at 6 Cr+, driving consistent order growth, Contribution Margin (CM) improvement, and platform profitability.
- Oversee high-volume operations, handling 80K+ monthly orders for top-performing brands, ensuring seamless service delivery and operational efficiency.
- Lead strategic planning sessions with partners, utilizing data insights to recommend opportunities for growth, brand visibility, and performance improvement.
- Collaborate with cross-functional teams (Growth, Category, Marketing) to execute campaigns and resolve partner escalations effectively.
THE HAZELNUT FACTORY
Public Relations & Marketing Manager
05.2023 - 03.2024
Job overview
- Executed comprehensive 360 marketing campaigns across digital, influencer, and offline touchpoints to drive brand awareness and footfall.
- Spearheaded the launch campaigns for new outlets in Kanpur and Delhi, ensuring high visibility and successful market entry.
- Strengthened the strategic pitch for Bikaji, contributing to a 53% market share capture within the segment.
- Managed content strategy, branding, and cross-team coordination to ensure seamless execution of marketing calendars.
Education
Amity University NoidaNoida, India
MBA from Media Management
01.2023
University Overview
GPA: 8.49
Amity University LucknowLucknow, India
BBA
01.2020
University Overview
GPA: 8.18
Skills
Account Management: Client Servicing, Portfolio Management, Stakeholder Alignment, Retention
INTERNSHIPS
INTERNSHIPS
- DAURCOM | Social Media Executive Intern | Aug 2022 – Sep 2022
- Supported content planning, campaign execution, and influencer coordination for diverse clients.
- VBELEIVE CONSULTING | Media Relations Intern | Jun 2022 – Jul 2022
- Created communication assets, social content, and press materials to support media outreach initiatives.
Awards
Awards
Recognised as Revenue Champion (Q3 '24 & Q4 '24) and Funnel Champion (Q3 '24) for exceptional target achievement and portfolio health at Zomato
Timeline
Key Account Manager
ZOMATO
03.2024 - Current
Public Relations & Marketing Manager
THE HAZELNUT FACTORY
05.2023 - 03.2024
Amity University Lucknow
BBA
Amity University Noida
MBA from Media Management