Shiwali Dikshit
New Delhi
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.
Hardworking professional committed to provide outstanding customer service and assistance. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Coordinator
Millets Experience Centre- Centre for strategy and leadership
05.2023 - Current
- Managing operations of Millets experience center
- Organizing functions and manage bookings
- Working as a Team Lead and providing support to the team to enhance customer service
- Maintaining a strong safety culture among the team
- Maintaining relationships with existing clients by calling them periodically to Inquire about their needs and preferences
- Providing excellent customer service , including greeting them warmly and engaging in small talk to make them feel comfortable
Cabin Crew Member
Jet airways
07.2006 - 08.2012
- Attending Pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues and crew coordination plan.
- Checking on board first-aid kits and emergency equipments to ensure functionality and ensure passenger cabin is adequately stocked with food and beverage.
- Greet passengers during boarding and assisting passengers with their luggage
- Handling passenger's questions regarding the flight
- Assisting elderly or disabled passengers
- Take inventory of headsets and sales transactions prior to boarding
Guest Relations Executive
Ashoka hotel
11.2004 - 06.2006
- Providing excellent customer experience as per hotel standard.
- Reviewing detailed information regarding arrival and room requirement
- Allocating rooms for guests
- Checking VIP reservations and completing their pre-registration formalities
- Greeting guests as they enter and exit the hotel
Front Office Executive
Air Hostess Academy
05.2004 - 10.2004
- Handling clients and setting a positive office atmosphere
- Taking messages , Answering calls and also redirecting them to respective offices
- Creating, maintaining and updating spreadsheets and documents
- Preparing outgoing mail items such as envelopes or packages
- Performing checks on inventory of office supplies and order of need
Education
Aviation and Hospitality | Aviation
Air Hostess Academy
New Delhi03.2004
Class 12 - Commerce
Lady Irwin Public School
New Delhi03.2003
Class 10 -
Lady Irwin Public School
New Delhi03.2001
Skills
- Customer Service Management
- Coordinate Schedules
- Calendar Management
- Coordination of Administrative Activities
- Work Planning and Prioritization
- Coordinating Travel Arrangements
- Professional Networking
- Meeting Coordination and Support
- Coordinating Reservations
- Leadership and Change Management
- Emergency Response Coordination
- Effective Communication
- Team Player
Timeline
Coordinator
Millets Experience Centre- Centre for strategy and leadership
05.2023 - Current
Cabin Crew Member
Jet airways
07.2006 - 08.2012
Guest Relations Executive
Ashoka hotel
11.2004 - 06.2006
Front Office Executive
Air Hostess Academy
05.2004 - 10.2004
Aviation and Hospitality | Aviation
Air Hostess Academy
Class 12 - Commerce
Lady Irwin Public School
Class 10 -
Lady Irwin Public School
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