Summary
Overview
Work History
Education
Skills
Personalcredentials
Extracurricular Activities
Disclaimer
Timeline
GeneralManager
SHIWALI SUMAN

SHIWALI SUMAN

Research Analyst
New Delhi

Summary

  • Seeking a challenging position and strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my skills and abilities in the best possible way for the fulfillment of the organizational goals.
  • Possess excellent communication and collaboration skills.
  • Learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.
  • Good team player with strong analytical and leadership skills.
  • Excellent decision-making skills with a positive approach.
  • Self-motivated, hardworking, dedicated with ability to work in a team.
  • Dedicated and highly ambitious to achieve personal goals as well as organizational goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Process Associate

Kelly Services Pvt Ltd
Gurugram
02.2013 - 04.2013
  • Handling the customer queries & complaints received
  • Coordination with other departments for complaints received, and then arranging the solution within the defined TAT.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.

Office Coordinator

Shymars Infratech Pvt Ltd
Delhi
07.2012 - 01.2013
  • Assisting sales agents with marketing, advertising and technological needs
  • Providing social media and marketing support.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Organized company meetings and scheduling for Number-employee team.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Research Analyst in Insurance Domain

Accenture
05.2021 - Current
  • Working on Allstate project, which is a new transition and succeeded to get a live within 6 months in well-structured manner.
  • Training conducted through onshore partners - Trained from Director of the (Allstate Insurance company)
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
  • Analysed large volume of data to identify patterns, trends and correlations.
  • Boosted team efficiency with rigorous attention to detail and adherence to deadlines when completing projects.
  • Salesforce is developing an application; we use to update and create a custom object and field dependencies a group of policies and tech partner details of the USA in this application to communicate easily in processing a file.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisation's.
  • Navigate software applications including rates card of policies but not limited to websites and other software tools and applications to perform credentialing activities.
  • Resolving business problems through technical-based tools on salesforce.
  • Latest premiums/coverage amount of clients to be updated by raising a ticket on the Benefit pipeline or through email to tech partners of the USA.
  • Credentialing monitors applications and follow-up as needed of email which is sent from our side to release or reject policy.
  • 5 FTEs are working under my team and help to coach, counsel, and discipline employees.
  • Use professionalism/courtesy language while reaching out external communications to primary sources and National account managers. Calls and follow-up required on the request of tech partners.
  • Ask the licensing team to maintain state licenses, malpractice coverage and any other required credentialing documents for all brokers.
  • Generate and send file names to employee navigators online to sign electronically on applications and data entered by Technology partners into software applications from electronic images/websites.
  • Testing the client data and generating system documentations & user manuals.
  • Interacting with business stakeholders through email to the Tech partners & National Account Manager and subject matter experts to comprehend their requirements.
  • Cases assigned on a daily basis and complete in TAT.
  • Arrange & Track a classroom/online training of Team members & report to SME and Team leader.
  • Engage team members in a Friday fun activity or in a No work situation.

Senior Process Associate

Sun life Asia Service Centre
Gurugram
06.2013 - 06.2017
  • Analysis of Claim Application Forms
  • Data and record Management
  • (New Business)
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
  • Participated in special projects to increase productivity and make meaningful impact on company and mission.
  • Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution.
  • Collected, arranged, and input information into database system.
  • Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Education

M.B.A - HR & Finance

Maharishi Dayanand University
03.2014

B.B.A - International Business

Indraprastha Institute of Technology and Management (Affiliated to Punjab Technical University)
05.2012

Intermediate (12th) - Commerce With Information Practices

C.B.S.E Board
03.2008

High School (10th) - All Subjects

C.B.S.E Board
03.2007

Skills

Proficient in Microsoft Excel, Word & PowerPoint

Personalcredentials

Date of birth -12/31/1989

Father’s name - Mr. Chander Pal,

Strength - Quick learner, Innovative approach, Hobbies - Travelling and watching real story based movies

Extracurricular Activities

  • Actively participated in most of the Functions of School. Awarded as a GEM Star in sun life Asia Service Centre. Achieved Team award in Q1, FY23 period of Q1, FY23 for delivering value a notch above and redefining excellence beyond client expectations.
  • My idea was approved by Onshore Partners and implemented within Sun Life Assurance of Canada (idea was implemented in a whole organization, a French word searched by me that is "APPROBATION" means Approved and often, find a unique word in dental comment box in Health and dental form which was very important for our client. Actually, the word saves a rework useful to meet targets within a TAT and make a happy client.

Disclaimer

I hereby declare that all above information is true and correct to the best of my knowledge and belief.

Timeline

Research Analyst in Insurance Domain

Accenture
05.2021 - Current

Senior Process Associate

Sun life Asia Service Centre
06.2013 - 06.2017

Process Associate

Kelly Services Pvt Ltd
02.2013 - 04.2013

Office Coordinator

Shymars Infratech Pvt Ltd
07.2012 - 01.2013

M.B.A - HR & Finance

Maharishi Dayanand University

B.B.A - International Business

Indraprastha Institute of Technology and Management (Affiliated to Punjab Technical University)

Intermediate (12th) - Commerce With Information Practices

C.B.S.E Board

High School (10th) - All Subjects

C.B.S.E Board
SHIWALI SUMANResearch Analyst