Shiwangi Rautela
Noida
Summary
Experienced Senior Associate with over six years in finance operations, customer service, and GIS. Proven
leadership in managing teams to deliver client-focused solutions and streamline operations using Citrix applications
and MS Office tools. Skilled in enhancing customer satisfaction through process optimization, adaptability, and
effective communication. Committed to continuous learning and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Associate
FIDELITY INTERNATIONAL
04.2023 - 06.2025
- Directed comprehensive operational strategies, ensuring SLA adherence and quality standards through internal audits.
- Led and mentored teams, achieving organizational goals by managing client delivery operations effectively.
- Strengthened cross-team collaboration to foster seamless service delivery and cultivate long-term client relationships.
- Optimized workflows to enhance efficiency, resulting in improved customer satisfaction and high-quality output.
- Managed WI RENEWALS team operations, aligning pension statements with SMPI projections and mentoring team members.
WI Associate
FIDELITY INTERNATIONAL
10.2020 - 03.2023
- Managed WI RENEWALS team operations for UK employers
- Processed pension statements aligned with SMPI projections
- Mentored team members and participated in process testing initiatives
Business Development Analyst
CONCENTRIX
11.2019 - 10.2020
- Established outbound sales department from ground up.
- Managed complex sales cycles with C-level executive presentations.
- Generated new business opportunities through strategic prospecting.
Customer Intelligence Researcher
CONCENTRIX
08.2019 - 11.2019
- Generated qualified leads through SME prospecting
- Identified decision-makers in strategic accounts
- Assisted clients with HR solution implementation
GIS Consultant
MAPMYINDIA CE INFO SYSTEMS PVT. LTD.
05.2017 - 10.2018
- Conducted Standard Extraction and Bike Survey projects
- Performed Quality Control using SQL queries
- Researched and documented city-specific points of interest
Education
Master of Business Management (MBA) -
NMIMS University
01-2026
Master of Science - Geoinformatics and Remote Sensing
Amity University
Noida01-2017
Bachelor of Science - Geology
Kumaon University
Nainital01-2014
Skills
- GIS Applications (ArcGIS, QGIS)
- Leadership and Team Management
- Client Relationship Management
- Process Optimization
- Public Speaking
- Citrix Applications
- Critical thinking
- Quality assurance
- Team supervision
- Timeline estimation
- Cross-functional teamwork
- MS office
- Training and mentoring
Certification
- UGC Environmental Science Examination, 62
- Military Training Camp, 09/01/15
- English and Communication Skills Course, 2015-2017
- Behavioral Science Course, 2015-2017
Languages
- English, Professional
- Hindi, Native
- French, Elementary
Timeline
Senior Associate
FIDELITY INTERNATIONAL
04.2023 - 06.2025
WI Associate
FIDELITY INTERNATIONAL
10.2020 - 03.2023
Business Development Analyst
CONCENTRIX
11.2019 - 10.2020
Customer Intelligence Researcher
CONCENTRIX
08.2019 - 11.2019
GIS Consultant
MAPMYINDIA CE INFO SYSTEMS PVT. LTD.
05.2017 - 10.2018
Master of Business Management (MBA) -
NMIMS University
Master of Science - Geoinformatics and Remote Sensing
Amity University
Bachelor of Science - Geology
Kumaon University