Shiwani Chettri
Cabin Crew
Kalimpong
Summary
Dynamic and dedicated professional with experience at Indigo Airlines, excelling in safety awareness and complaint handling. Proven ability to enhance passenger experiences through proactive problem-solving and effective communication. Recognized for fostering teamwork and maintaining compliance with regulations, ensuring a secure and enjoyable environment for all travelers.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
Indigo Airlines
06.2024 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Front Office Associate
Summit Hotels and Resorts
07.2022 - 03.2024
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
Education
Bachelor of Arts - Arts
IGNOU
NA 04.2001 -
High School Diploma -
St Philomena's Higher Secondary School
Kalimpong 04.2001 -
Skills
Safety awareness
Passenger assistance
Customer assistance
Cultural sensitivity
Compliance and regulations
Grooming and personal hygiene
Complaint handling
Employee interaction
Timeline
Cabin Crew Member
Indigo Airlines
06.2024 - Current
Front Office Associate
Summit Hotels and Resorts
07.2022 - 03.2024
Bachelor of Arts - Arts
IGNOU
04.2001 -
High School Diploma -
St Philomena's Higher Secondary School
04.2001 -