Summary
Overview
Work History
Education
Skills
Timeline
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Shiwani Chettri

Shiwani Chettri

Cabin Crew
Kalimpong

Summary

Dynamic and dedicated professional with experience at Indigo Airlines, excelling in safety awareness and complaint handling. Proven ability to enhance passenger experiences through proactive problem-solving and effective communication. Recognized for fostering teamwork and maintaining compliance with regulations, ensuring a secure and enjoyable environment for all travelers.

Overview

3
3
years of professional experience

Work History

Cabin Crew Member

Indigo Airlines
06.2024 - Current
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Front Office Associate

Summit Hotels and Resorts
07.2022 - 03.2024
  • Implemented new procedures to improve front office operations and enhance overall guest experience.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.

Education

Bachelor of Arts - Arts

IGNOU
NA
04.2001 -

High School Diploma -

St Philomena's Higher Secondary School
Kalimpong
04.2001 -

Skills

    Safety awareness

    Passenger assistance

    Customer assistance

    Cultural sensitivity

    Compliance and regulations

    Grooming and personal hygiene

    Complaint handling

    Employee interaction

Timeline

Cabin Crew Member

Indigo Airlines
06.2024 - Current

Front Office Associate

Summit Hotels and Resorts
07.2022 - 03.2024

Bachelor of Arts - Arts

IGNOU
04.2001 -

High School Diploma -

St Philomena's Higher Secondary School
04.2001 -

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Shiwani ChettriCabin Crew