Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Shiwani Thakur

Customer Service Representative
Sonipat

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. self-motivated and a true team player. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Customer Service Representative

DeSoto Technologies
Ahmedabad
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded proactively and positively to rapid change.
  • Worked on the extra tasks as per the process requirement.


Customer Experience Specialist

TSG Solutions
Ahmedabad
06.2020 - 09.2021
  • Managing a team of new trainees offering customer support
  • Monitoring the work of individual representative and the team
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.

Customer Service Representative

TTEC
Ahmedabad
07.2019 - 02.2020
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Quality Engineer

Genus Electro tech Pvt. Ltd. Meghpar, Borichi
Kutch
09.2017 - 09.2018

Promoted to the position of assistant quality engineer after just being designated as a machine operator for plastic processing.
1. To assess how the machine is functioning
2. Create or keep track of production and quality records for each machine installed in the plant.
3. To monitor the output and quality on an hourly basis.

Education

High School Diploma -

Maharani Laxmi Bai Neo Convent Public School
Sonipat(131001), Haryana
04.2016 - 03.2017

MO-PP - Machine Operator Plastic Processing

Central Institute of Plastic Engineering & Tech.
Murthal(131027), Sonipat, Haryana
03.2017 - 08.2017

Banking, Financial Services And Insurance - Banking, Insurances, And Non-Banking Financial Sr.

DDU-GKY
Paldi(131023), Sonipat, Haryana
10.2018 - 05.2019

Bachelor of Arts - Bachelor of Arts in English Honors

IGNOU
University Area, Ahmedabad, Gujarat (380015)
07.2020 - Current

Skills

    Report preparation

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Accomplishments

* Star Performer award on quarterly basis.

* Appreciation per month for C-Sat scoring.

Interests

Playing Cricket, Dancing, Singing, Solo-Travelling, Learning Advance Excel, Make-over, Social Worker

Timeline

Customer Service Representative

DeSoto Technologies
09.2021 - Current

Bachelor of Arts - Bachelor of Arts in English Honors

IGNOU
07.2020 - Current

Customer Experience Specialist

TSG Solutions
06.2020 - 09.2021

Customer Service Representative

TTEC
07.2019 - 02.2020

Banking, Financial Services And Insurance - Banking, Insurances, And Non-Banking Financial Sr.

DDU-GKY
10.2018 - 05.2019

Assistant Quality Engineer

Genus Electro tech Pvt. Ltd. Meghpar, Borichi
09.2017 - 09.2018

MO-PP - Machine Operator Plastic Processing

Central Institute of Plastic Engineering & Tech.
03.2017 - 08.2017

High School Diploma -

Maharani Laxmi Bai Neo Convent Public School
04.2016 - 03.2017
Shiwani ThakurCustomer Service Representative