Shiwani Thakur

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded proactively and positively to rapid change.
• Worked on the extra tasks as per the process requirement.

• Managing a team of new trainees offering customer support
• Monitoring the work of individual representative and the team
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Documented customer interactions in internal database to maintain customer service history details.

• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Promoted to the position of assistant quality engineer after just being designated as a machine operator for plastic processing.
1. To assess how the machine is functioning
2. Create or keep track of production and quality records for each machine installed in the plant.
3. To monitor the output and quality on an hourly basis.