Shlok Sharma
HR PROFESSIONAL
New Delhi
Summary
Seasoned Customer Associate/HR professional possessing 2 years and 8 months of experience dedicated to providing highest quality service to customers by providing them adequate solutions.
Overview
4
4
years of professional experience
Work History
Senior New Account Analyst
American Express
11.2022 - Current
- Established warm and friendly rapport whilst electronically interacting with customers using my HR background.
- Performed regular, detailed audits to verify the accuracy of financial documents expenditures, provided by customers.
- Providing accurate financial information to customers for better credit handling.
- Analyzing financial information to suggest approval for a card.
- Interact with different teams for developing synergy in the process by understanding their psychological needs.
- Review new applications for checking approval eligibility.
Customer Service Associate
Amazon Development Center
08.2021 - 11.2022
- Was rehired for the same role on a permanent basis i.e., from August 2021 - for improved customer satisfaction ratings by addressing issues and providing timely resolution.
- Was also elevated to SME (Subject Matter Expert) based on my good performance for Customer Service Process.
- Based on customer feedback, evolved process changes to exceed customer satisfaction goals.
- Offered basic technical support to clients on wide range of company products by using my psychological skills.
- Handled large Number calls per shift, Helping new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Associate
Amazon Development Center India
09.2020 - 03.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
MBA - Human Resource - 2 Years Full Time
Lingayas Vidyapeeth
Faridabad, Haryana2022
Master of Arts in Psychology - Clinical Psychology
Amity University
Noida, Uttar PradeshBachelor of Arts in Psychology - Clinical Psychology
Amity University
Noida, Uttar PradeshCore Competencies
- Analyzing Financial information
- A team man to the core.
- Good in Liaisoning and coordinating between different departments.
- Handling Complex quarries and timely solutions.
Timeline
Senior New Account Analyst
American Express
11.2022 - Current
Customer Service Associate
Amazon Development Center
08.2021 - 11.2022
Customer Service Associate
Amazon Development Center India
09.2020 - 03.2021
MBA - Human Resource - 2 Years Full Time
Lingayas Vidyapeeth
Master of Arts in Psychology - Clinical Psychology
Amity University
Bachelor of Arts in Psychology - Clinical Psychology
Amity University
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