Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
Generic

Shoaib Ahmed

Business Development Analyst
BANGALORE

Summary

I believe in adopting innovative approach in workforce management to look at things from creative angle.In My career map, I trust I can be an innovator in developing different strategies in search for excellence in the stream of Operations.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages

Work History

Advertising Sales Rep Analyst- Key Account Manager

Accenture
09.2024 - 03.2025
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Developed and implemented policies and procedures for inventory management.
  • Streamlined returns process, improving customer satisfaction and reducing losses.
  • Skilled in troubleshooting issues, resolving queries, and assisting clients with onboarding.
  • Developed a data-driven pricing and promotional strategy, boosting overall GMV.
  • Analysed market trends and competitor strategies to identify revenue growth opportunities.
  • Leveraged data analysis to forecast demand and optimize inventory levels.
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.

Business Development Analyst

Woodenstreet
07.2020 - 08.2024
  • Gathering feedback to enhance product/service quality and user experience.
  • Coordinating with marketing, product, and tech teams to improve customer satisfaction.
  • Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
  • Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
  • Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
  • Built comprehensive inventory systems to track current supply chain data.
  • Negotiated shipping rates with carriers, achieving significant cost savings without compromising on service quality.
  • Reduced shipment times, collaborating closely with logistics partners to optimize delivery routes.
  • Enhanced customer satisfaction by ensuring timely delivery of products through efficient supply chain management.
  • Streamlined inventory management processes, significantly reducing overstock and understock situations.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.


Business Development Associate - Supplier Support

Meesho
08.2019 - 04.2020
  • The supplier support associate demonstrates end-to-end ownership of every supplier interaction, coupled with proactive problem solving and provides exceptional support to suppliers
  • Provides prompt and efficient service to Meesho supplier, and Merchants including the appropriate escalation of supplier issues
  • Maintains acceptable performance metrics such as quality, productivity
  • Handling payments and refund of supplier accounts
  • Collated supplier data for product preference analysis and campaign optimization
  • Handled supplier onboard Process in the business
  • Uploading catalogs, Accounts verifications & catalog Quality check
  • Handled day-to-day volume of the assigned tasks & ensure the given SLA is met as per the quality standards
  • Ensuring supplier to dispatch the orders within given SLA

Customer Service Associate

Ajio
04.2018 - 05.2019
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
  • Managed all complex complaints, issues and problems to maintain customer satisfaction
  • Added value to customer purchases by upselling additional products and services
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
  • Maintained in-depth knowledge of competitor products, identifying price changes, market developments and emerging threats
  • Contacted customers to provide updates on orders and purchases, updating CRM system with notes on conversation
  • Directed customers to online resources to increase convenience of purchasing

Education

Pre-University Course - +2

Reva University
Bengaluru, KA

Bachelors of Commerce -

Manipal University
Bengaluru, KA

Skills

  • Knowledge of SAP (CRM, Zendesk, Salesforce)

  • Stock Level Monitoring & Replenishment

  • Demand Forecasting & Sales Trend Analysis

  • Safety Stock & Reorder Point Planning

  • Sales Forecasting & Demand Planning

  • Order Fulfillment & Stock Allocation

  • Sales & Operations Planning (S&OP)

  • Customer Order Management

  • Pipeline Management & Lead Tracking

  • Revenue Growth Strategy

  • Customer Relationship Management

  • Sales Order Processing & Delivery Coordination

  • Fulfillment Efficiency (delivery speed, accuracy)

  • Microsoft Excel (VLOOKUP, PivotTables, Charts)

  • Microsoft PowerPoint & Word

  • Google Workspace (Sheets, Docs, Slides)

  • ERP/CRM Systems (basic exposure to SAP, Salesforce, etc)

Hobbies and interests

  • Chess or strategy games.
  • Running, yoga, or fitness training.
  • Photography & Videography.
  • Listening to music.

Timeline

Advertising Sales Rep Analyst- Key Account Manager

Accenture
09.2024 - 03.2025

Business Development Analyst

Woodenstreet
07.2020 - 08.2024

Business Development Associate - Supplier Support

Meesho
08.2019 - 04.2020

Customer Service Associate

Ajio
04.2018 - 05.2019

Pre-University Course - +2

Reva University

Bachelors of Commerce -

Manipal University

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Shoaib Ahmed Business Development Analyst