Shoaib Ahmed
Business Development Analyst
BANGALORE
Summary
I believe in adopting innovative approach in workforce management to look at things from creative angle.In My career map, I trust I can be an innovator in developing different strategies in search for excellence in the stream of Operations.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages
Work History
Advertising Sales Rep Analyst- Key Account Manager
Accenture
09.2024 - 03.2025
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Streamlined returns process, improving customer satisfaction and reducing losses.
- Skilled in troubleshooting issues, resolving queries, and assisting clients with onboarding.
- Developed a data-driven pricing and promotional strategy, boosting overall GMV.
- Analysed market trends and competitor strategies to identify revenue growth opportunities.
- Leveraged data analysis to forecast demand and optimize inventory levels.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
Business Development Analyst
Woodenstreet
07.2020 - 08.2024
- Gathering feedback to enhance product/service quality and user experience.
- Coordinating with marketing, product, and tech teams to improve customer satisfaction.
- Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
- Built comprehensive inventory systems to track current supply chain data.
- Negotiated shipping rates with carriers, achieving significant cost savings without compromising on service quality.
- Reduced shipment times, collaborating closely with logistics partners to optimize delivery routes.
- Enhanced customer satisfaction by ensuring timely delivery of products through efficient supply chain management.
- Streamlined inventory management processes, significantly reducing overstock and understock situations.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Business Development Associate - Supplier Support
Meesho
08.2019 - 04.2020
- The supplier support associate demonstrates end-to-end ownership of every supplier interaction, coupled with proactive problem solving and provides exceptional support to suppliers
- Provides prompt and efficient service to Meesho supplier, and Merchants including the appropriate escalation of supplier issues
- Maintains acceptable performance metrics such as quality, productivity
- Handling payments and refund of supplier accounts
- Collated supplier data for product preference analysis and campaign optimization
- Handled supplier onboard Process in the business
- Uploading catalogs, Accounts verifications & catalog Quality check
- Handled day-to-day volume of the assigned tasks & ensure the given SLA is met as per the quality standards
- Ensuring supplier to dispatch the orders within given SLA
Customer Service Associate
Ajio
04.2018 - 05.2019
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Added value to customer purchases by upselling additional products and services
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Maintained in-depth knowledge of competitor products, identifying price changes, market developments and emerging threats
- Contacted customers to provide updates on orders and purchases, updating CRM system with notes on conversation
- Directed customers to online resources to increase convenience of purchasing
Education
Pre-University Course - +2
Reva University
Bengaluru, KABachelors of Commerce -
Manipal University
Bengaluru, KASkills
- Knowledge of SAP (CRM, Zendesk, Salesforce)
- Stock Level Monitoring & Replenishment
- Demand Forecasting & Sales Trend Analysis
- Safety Stock & Reorder Point Planning
- Sales Forecasting & Demand Planning
- Order Fulfillment & Stock Allocation
- Sales & Operations Planning (S&OP)
- Customer Order Management
- Pipeline Management & Lead Tracking
- Revenue Growth Strategy
- Customer Relationship Management
- Sales Order Processing & Delivery Coordination
- Fulfillment Efficiency (delivery speed, accuracy)
- Microsoft Excel (VLOOKUP, PivotTables, Charts)
- Microsoft PowerPoint & Word
- Google Workspace (Sheets, Docs, Slides)
- ERP/CRM Systems (basic exposure to SAP, Salesforce, etc)
Data Analysis, Client & vendor support and management, Account management, retention, B2B sales, operationsAdvertiser coordination & account managementCampaign planning, execution, management, and reportingStrategic Planning, Critical Thinking, E-Commerce Business and Performance Reporting
MS Office, Sales ForceCRM, Programmatic advertising, SEO, Business Development and Supply chain management
Hobbies and interests
- Chess or strategy games.
- Running, yoga, or fitness training.
- Photography & Videography.
- Listening to music.
Timeline
Advertising Sales Rep Analyst- Key Account Manager
Accenture
09.2024 - 03.2025
Business Development Analyst
Woodenstreet
07.2020 - 08.2024
Business Development Associate - Supplier Support
Meesho
08.2019 - 04.2020
Customer Service Associate
Ajio
04.2018 - 05.2019
Pre-University Course - +2
Reva University
Bachelors of Commerce -
Manipal University