Shoaib Ahmed

• Managed personal sales pipeline, tracking daily KPIs and targets.

• Optimized sales processes to improve efficiency and conversion rates.

• Conducted client meetings and presentations to close deals.

• Achieved and exceeded individual sales targets through strategic execution.

• Applied advanced sales techniques to improve win rates.

• Analyzed performance gaps and implemented corrective actions.

• Reviewed revenue performance and identified growth opportunities.

• Coordinated with cross-functional teams to resolve operational issues and improve service delivery.

• Managed portfolio of high-value Flipkart sellers, driving GMV growth, assortment expansion, and seller retention.

• Owned end-to-end seller lifecycle: onboarding, catalog activation, performance monitoring, and escalation management.

• Revived underperforming accounts through pricing optimization, visibility improvement, inventory planning, and conversion enhancement.

• Increased revenue via listing optimization, pricing strategy, promotional campaigns, and event participation (e.g., Big Billion Days).

• Tracked and improved key KPIs: orders, cancellations, returns, ratings, and SLA compliance.

• Enabled sellers on Sponsored Ads, Fulfilment programs, and marketplace tools to boost discoverability and sales velocity.

• Collaborated cross-functionally with category, operations, and support teams to resolve issues and improve seller experience.

• Conducted data-driven performance reviews to implement growth strategies and corrective actions.

• Improved seller retention and reduced churn through proactive engagement, training, and account management.

• Increased sales revenue by 30% through strategic execution and optimization.

• Managed end-to-end sales pipeline and achieved individual revenue targets.

• Developed and executed sales strategies to expand market presence.

• Conducted client meetings and presentations to drive conversions.

• Managed inventory planning, stock levels, and demand forecasting.

• Coordinated with sellers/vendors for replenishment and order fulfillment.

• Monitored KPIs: revenue, conversions, inventory health, and performance metrics.

• Optimized pricing, listings, and promotions to drive sales growth.

• Resolved operational and supply issues through cross-functional coordination.

• Identified market trends and growth opportunities using data insights.

• Supported end-to-end seller onboarding, verification, and go-live readiness.

• Guided sellers on catalog creation, product listing, pricing, and inventory management.

• Optimized product catalogs to improve search visibility and conversion.

• Educated sellers on platform policies, commissions, and order operations.

• Handled queries on payments, settlements, and reconciliation.

• Monitored seller activation and early performance metrics.

• Resolved seller issues through cross-functional coordination.

• Enabled promotional tools and pricing strategies to drive sales.

• Improved seller retention through training and ongoing support.

• Acted as single point of contact for onboarding and seller support.

• Resolved customer billing discrepancies through system analysis and issue resolution.

• Managed complex customer complaints to maintain satisfaction and retention.

• Upsold products and services to increase revenue per customer.

• Provided support via phone, chat, and email to resolve queries.

• Maintained knowledge of competitor offerings and market trends.

• Updated CRM with customer interactions and order status.

• Provided order updates and guided customers to self-service resources.