SHOAIB AKTHER
Bangalore
Summary
Dynamic Senior Quality Specialist with proven expertise in Lean Six Sigma and process improvement at Lowe’s India. Recognized for enhancing team performance through effective training and collaboration, leading to significant operational efficiencies. Adept at root cause analysis and fostering a culture of accountability, driving continuous improvement across quality control initiatives.
Overview
6
6
years of professional experience
Work History
Senior Quality Specialist
LOWE’S INDIA PVT LIMITED
Bangalore
08.2022 - 09.2024
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Assigned tasks based on team members' strengths to ensure efficient workflows and balanced workloads.
- Conducted regular training sessions to enhance team skills in communication, product knowledge, and adherence to quality standards.
- Performed root cause analysis on production issues to identify areas of improvement in processes or procedures.
- Identified process improvements through Lean Six Sigma methodology that resulted in increased efficiency throughout the organization.
- Utilized Six Sigma methodology to analyze data collected during process validation studies.
- Implemented Lean Six Sigma methodologies, such as DMAIC.
- Tracked defect rates using Six Sigma tools such as DMAIC.
- Resolved team conflicts promptly, maintaining a positive team dynamic, and promoting collaboration.
- Collaborated with other departments to align team efforts with broader organizational goals, enhancing operational effectiveness.
- Utilized data analytics to track team performance metrics, identify trends, and make informed decisions to drive continuous improvement.
- Maintained open lines of communication with team members, fostering a culture of transparency and accountability.
- Implemented recognition programs to celebrate individual and team achievements, boosting morale and engagement.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Coordinated the distribution of annual W-2 forms to employees.
- Managed timekeeping system and resolved any timecard discrepancies.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
Quality Analyst
Altisource Business Solutions Private limited
Bangalore
03.2020 - 08.2022
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Managed customer complaints, coordinating investigations, and ensuring effective resolutions.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Facilitated training sessions for staff on quality assurance procedures and policies.
- Developed and maintained quality control systems for production processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sr. Customer Service Representative
Flipkart
Bangalore
02.2019 - 12.2019
- Handled and resolved customer issues through calls and emails, ensuring a positive experience.
- Recorded and scrutinized customer complaints, providing detailed reports for process improvements.
- Managed customer feedback, complaints, and requests to ensure timely and satisfactory resolutions.
- Participated in the CSAT (Customer Satisfaction) team, and conducted call calibration sessions to enhance service quality.
- Led knowledge transfer programs and provided support to new joiners for smooth onboarding and training.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Education
B.E - ECE
A.P.S College of Engineering
Bangalore06-2018
XII - PCME
Sri Bhagwan Mahaveer Jain College
Bangalore04-2014
X -
V.C.V.R School
DAVANGERE03-2012
Skills
- Quality control
- Process improvement
- Root cause analysis
- Lean Six Sigma
- Performance metrics
- Team leadership
- Teamwork and collaboration
- Time management abilities
- Training and development
Languages
- English
- Hindi
- Kannada
- Telugu
- Urdu
Personal Information
- Blood Group: O
- Date of Birth: 08/19/96
- Nationality: Indian
References
References available upon request.
Timeline
Senior Quality Specialist
LOWE’S INDIA PVT LIMITED
08.2022 - 09.2024
Quality Analyst
Altisource Business Solutions Private limited
03.2020 - 08.2022
Sr. Customer Service Representative
Flipkart
02.2019 - 12.2019
B.E - ECE
A.P.S College of Engineering
XII - PCME
Sri Bhagwan Mahaveer Jain College
X -
V.C.V.R School
Similar Profiles
Samprati GuptaSamprati Gupta
Analyst at Lowe’s Services India Pvt. LtdAnalyst at Lowe’s Services India Pvt. Ltd
RONIT RAJRONIT RAJ
Associate Analyst at Lowe’s Service India Pvt. Ltd.Associate Analyst at Lowe’s Service India Pvt. Ltd.
Santosh Kumar DasSantosh Kumar Das
Site/Observability Reliability Engineer at Lowe’s Services India Pvt. LtdSite/Observability Reliability Engineer at Lowe’s Services India Pvt. Ltd