Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
DECLARATION
Timeline
Generic

Shoaib Mansuri

Indore

Summary

Results-oriented Technical/Customer Support professional with a proven track record of implementing impactful solutions to improve customer satisfaction and operational efficiency. Skilled in implementing ticketing systems and collaborating with cross-functional teams to identify and resolve technical issues. Adept at reducing response times, improving user proficiency, and decreasing support requests, resulting in significant cost savings and increased customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate

GE Healthcare (TCS)
Indore
09.2022 - Current
  • Maintained responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to the satisfaction of customers.
  • Managed schedules, customer service, and project planning.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Improved customer service feedback scores through outstanding service.

Senior Associate

Candor (TCS)
Indore
02.2020 - 08.2022
  • Managed the loan application pipeline by completing and submitting reports within the allotted turn-around times.
  • Obtained and verified clearance of underwriting conditions to prepare the loan file for submission and approval.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.

Transaction Sr. Processor

Bereichern Helpline India Private
Indore
08.2018 - 02.2020
  • I worked on an intent analyst desktop tool with process interactions.
  • Logical problem-solving skills and the ability to multi-task.
  • Maintaining the client service level agreement and achieving quality targets with respect to daily audits.
  • Analyzing customer intents and catering the workflow to the smallest possible response times.
  • Based on US live call intent, it enters caller queries and concerns by inputting alphabetic and numeric information.
  • Operating workflow in areas like payments, complaints, changes, and cancellations.

Education

Bachelor of Engineering (B.E) - EC

Mahakal Institute of Technology
Ujjain
08-2017

Skills

  • Multitasking and Organizing
  • Microsoft Excel
  • Customer Service
  • Outlook
  • MS Teams
  • ServiceNOW
  • Service Desk
  • Basic ITIL

Accomplishments

  • Special Initiative Award
  • On the Spot Award
  • Certificate of Appreciation
  • Continuous Feedback Star Certificate
  • Xcelerate Warrior

Certification

  • ServiceNow System Administrator (CSA)

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Senior Associate

GE Healthcare (TCS)
09.2022 - Current

Senior Associate

Candor (TCS)
02.2020 - 08.2022

Transaction Sr. Processor

Bereichern Helpline India Private
08.2018 - 02.2020

Bachelor of Engineering (B.E) - EC

Mahakal Institute of Technology

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Shoaib Mansuri