Shoaib Memon
Business Growth Strategist
Mumbai,Maharashtra
Summary
Experienced Business Growth Strategist with a robust background in loyalty and rewards programs, CRM, and marketing. Proficient in driving business expansion, enhancing customer acquisition, and optimizing operational efficiency. Adept at managing alliances and corporate solutions, ensuring sustained business growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Loyalty and Rewards Specialist Business
Growth Strategist
03.2024 - Current
- Spearheaded business expansion and operational efficiency initiatives
- Designed and implemented strategies to enhance market presence
- Focused on customer acquisition, channel partner satisfaction, and employee motivation.
Business Development Specialist
04.2022 - Current
- Led brand building, loyalty and reward programs, and customer acquisition strategies
- Developed and managed channel partner retention strategies and corporate solutions.
Senior Operations Executive
09.2017 - 05.2019
- Managed day-to-day operations in loyalty and reward programs
- Oversaw the management of gift cards, MasterCard, payments, and digital wallets
- Ensured optimal client servicing and operational efficiency.
Customer Escalation Manager
Tech Mahindra Business Services
06.2020 - 03.2021
- Resolved customer complaints and managed escalations
- Offered upgrades, managed retentions, and enhanced customer satisfaction.
Customer Service Representative
05.2019 - 03.2021
- Handled customer complaints, live chats, emails, and team management
- Cross-sold products and managed team performance metrics.
Executive
Capita Business Services
06.2016 - 09.2017
- Managed customer retention, ensure customer satisfaction
- Offering upgrades, value adds and loyalty benefits
- On boarding new customers
Education
Bachelor of Accounting and Finance (BAF) - Science, and Commerce
Rizvi College of Arts
2016
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St. Xavier's High School
April 2011
Skills
- Cross-functional Collaborations
- CRM and Loyalty Programs
- Employee Recognition
- Consumer Acquisition
- Strategic Business Development
- Client Relationship Management
- Operations Management
- Marketing Consulting
- Project Management
- Brand Marketing
- SaaS Development
- Vendor Management
- Procurement & Fulfilment
- Escalations Management
- Featured Posts
- Unlock the Power of Data in Loyalty Programs
- Highlighted the significance of data in driving successful loyalty programs
- Shared success stories showcasing remarkable business growth through data-driven strategies
- Elevate Sales, Reward Consumers, and Empower Employees!
- Discussed innovative strategies for business growth, consumer acquisition, and employee motivation
- Emphasized RewardPort’s cutting-edge tools and tailored solutions
- Achievements
- Successfully implemented loyalty and reward programs that significantly increased customer retention and acquisition
- Developed strategic partnerships and alliances that enhanced corporate solutions
- Led initiatives that improved operational efficiency and client satisfaction
- Open to Work
- Seeking roles in Business Development, Business Strategy, Operations Management, and Loyalty Program Management
- Keen to explore new opportunities
- Business-to-Business Sales
- Client Meetings
- Business Management and Development
- Business Growth Opportunities
- Strategic Marketing Management
Timeline
Loyalty and Rewards Specialist Business
Growth Strategist
03.2024 - Current
Business Development Specialist
04.2022 - Current
Customer Escalation Manager
Tech Mahindra Business Services
06.2020 - 03.2021
Customer Service Representative
05.2019 - 03.2021
Senior Operations Executive
09.2017 - 05.2019
Executive
Capita Business Services
06.2016 - 09.2017
Bachelor of Accounting and Finance (BAF) - Science, and Commerce
Rizvi College of Arts
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St. Xavier's High School
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