Shoaib Noor
Mumbai
Summary
Dedicated and results-driven retail professional with a strong background in retail operations, team leadership, and customer service. Known for excellent communication skills, strategic problem-solving, and the ability to lead high-performing teams in fast-paced environments. Proven track record in improving store performance, streamlining processes, and enhancing the customer experience. Passionate about fostering a positive team culture and delivering operational excellence.
Overview
12
12
years of professional experience
Work History
Operations Manager
Eye Cloud
Mumbai
09.2023 - Current
- Managed store operations, encompassing sales, after-sales service, and visual merchandising.
- Oversaw inventory management, purchasing processes, and marketing initiatives.
- Handled vendor accounts to maintain strong supplier relationships.
- Managed the Profit and Loss statement to ensure financial health, and support growth.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Area Operations Manager
Trans Vision Care Pvt Ltd (Zylus)
Mumbai
08.2022 - 09.2023
- Oversaw sales and operations across Maharashtra, Gujarat, and Chandigarh.
- Established optical lens fitting centers to enhance service delivery.
- Cultivated relationships with Agarwal Eye Hospitals and Apollo Eye Hospitals for client retention.
- Conducted regular hospital visits to perform business follow-ups and strengthen partnerships.
- Secured new collaborations with eye hospitals, doctors, distributors, and wholesalers.
- Represented brand at optical exhibitions to increase market visibility.
Cluster Manager
Lenskart.com
Mumbai
11.2017 - 07.2022
- Managed flagship stores in South Mumbai and Bandra, Linking Road, as cluster manager.
- Conducted comprehensive training programs for new hires, including managers and sales associates.
- traveled to Singapore after winning a pan-India contest award for best store sales and operations of the year.
- Achieved recognition with multiple certificates for excellence in store operations.
- Focused on enhancing NPS to ensure customer satisfaction with purchases and services.
- Executed daily inventory management through physical counts matching system counts to minimize shrinkage.
- Facilitated daily team huddles to establish actionable plans and improve performance.
Store Manager
Aldo (Major Brands)
08.2016 - 10.2017
- Oversaw operations and team performance at flagship stores in Phoenix Palladium Mall and R City Mall, Ghatkopar.
- Achieved daily and monthly targets through effective team collaboration.
- Monitored key performance indicators such as IPT and conversion rates.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
Store Manager
Rosso Brunello / Da Milano
Mumbai
10.2013 - 07.2016
- Achieved promotion from Sales Executive to Store Manager within one year.
Recognized as Best Store Manager of the Year in national competition.
Demonstrated exceptional performance and leadership skills throughout tenure. - Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
B.com -
The Central Board of Higher education
Skills
- Client relationship management
- Inventory management
- Retail operations management
- Visual merchandising
- Team building
- Employee training
Timeline
Operations Manager
Eye Cloud
09.2023 - Current
Area Operations Manager
Trans Vision Care Pvt Ltd (Zylus)
08.2022 - 09.2023
Cluster Manager
Lenskart.com
11.2017 - 07.2022
Store Manager
Aldo (Major Brands)
08.2016 - 10.2017
Store Manager
Rosso Brunello / Da Milano
10.2013 - 07.2016
B.com -
The Central Board of Higher education
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