Shoaib Pasha S
Banking Operations Analyst
Bangalore
Summary
As a Banking Operations Analyst at ANZ, I perform various tasks related to loan reconciliations, refunds, payment & fee reversals, customer queries on home and business loans. I am responsible for providing timely assistance on customer complaints and escalations, and delivering banking solutions that meet the needs of the customers.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Banking Operations Analyst
Australia and New Zealand Banking Group Ltd
Bangalore
11.2021 - Current
- Skilled at working independently, supporting and collaborating with stake holders i.e., front line staff, brokers, mobile lenders, other business areas and helping customers on their home loan journey.
- Performing Payments and Fee Reversals on Home and Business Loans.
- Highly developed escalations and complex complaints management and demonstrated exceptional problem-solving skills.
- Performing Reconciliations on Home and Business Loans.
- Performing loan type change, address change for the Home and Business loans.
- Responsible for assisting customers in BAU queries.
- Providing timely assistance on complex customer complaints and escalations.
- Responsible on training, providing continuous support to the new joiners on payments and fee reversals, reconciliations, monthly reports, direct loan payments and on various home loan processes.
- Responsible for allocation of work in the team for the Bengaluru and Melbourne Staff.
- Working on the process improvement plans for the team.
- Calculating and analyzing team's production on day to day basis.
- Played a major role in macro enhancements.
- Planning the day's production and output.
- Preparing End of day reports for the team and Home Loan servicing.
Pre Sales Research Analysis Intern
Get My Parking
Bangalore
08.2021 - 10.2021
- Sales Pitch Preparation for sales and marketing team.
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Established and managed relationships with external data providers and research vendors.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
Education
Bachelor Of Commerce - undefined
M S Ramaiah College Of Arts, Science and Commerce
CEBA - undefined
S Y A Pre University College
M S Ramaiah High School - undefined
Skills
Loan Reconciliation
Payment Reversal and Refund
Complaints and Escalation Management
Risk Management
Attention To Detail
Analytical Skills
M S Office SuiteProblem Solving
Technical Proficiency
Adaptability
SLA and TAT Management
Leadership Skills
Team Player
Time Management
Accomplishments
- Star Performer of the month for the team - 7 times in 2.5 years.
Personal Information
- Date of Birth: 04/17/99
- Nationality: Indian
- Marital Status: Single
Disclaimer
I, Shoaib Pasha S solemnly declare that all the information provided is correct and true to the best of my knowledge.
Timeline
Banking Operations Analyst
Australia and New Zealand Banking Group Ltd
11.2021 - Current
Pre Sales Research Analysis Intern
Get My Parking
08.2021 - 10.2021
Bachelor Of Commerce - undefined
M S Ramaiah College Of Arts, Science and Commerce
CEBA - undefined
S Y A Pre University College