Shoaib Patel
Mumbai
Summary
Results-driven HCL Notes Administrator with 2.5 years of hands-on experience at Lauren Information Technology, specializing in the administration and support of HCL Lotus Notes/Domino environments. Proficient in both end-user support and server-level administration, with a strong command of Active Directory and Office 365 integration. Skilled in configuring, maintaining, and troubleshooting Lotus Notes systems to ensure smooth email operations and high system availability. Proven ability to manage user accounts, implement security policies, and assist in system upgrades and migrations. A reliable IT professional known for resolving issues efficiently and maintaining optimal system performance across enterprise environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sr.domino Administrator
Lauren information technology
Mumbai
01.2023 - Current
- Messaging & Collaboration Platforms
- Extensive hands-on experience with HCL Lotus Notes/Domino environment.
- User ID creation, deletion, renaming, and recovery.
- Installation, configuration, upgrade, and maintenance of Lotus Domino servers.
- Enabling SSL with self-signed certificates on Domino.
- Registering and setting up additional Domino servers.
- Managing mail routing, replication, archiving, ACLs, and server crash-related issues.
- Setting up and managing SMTP access for application mail.
- Troubleshooting template design and mail delivery issues.
- Handling message size restrictions, IP whitelisting, allowed sender lists, and trace mail logs.
- Performing Nfixup, Nupdall, and Ncompact on NSF files to address corruption.
- Conducting DR (Disaster Recovery) drill activities.
- Domino server health monitoring and weekly maintenance, including user mailbox quota management.
- Infrastructure & Server Administration
- Experience managing Windows and Linux servers for HCL Notes applications.
- Start, stop, and restart Linux services; manage logs and disk space.
- Daily server checklist management for mail and application servers.
- Coordination with cross-functional teams (AD, Network, Security, ISP) for issue resolution.
- Strong understanding of DNS, DHCP, TCP/IP, IP classes, LAN, WAN, and port management.
- Incident, service request, and change management in compliance with SLA.
- Familiar with tools such as Cisco Logix for message tracking.
- Networking & Security
- Troubleshooting access points, routers, switches, and local network issues.
- Basic firewall, port, and network security knowledge.
- Familiarity with Active Directory (ADDS) and user permission management.
- Hardware & Technical Support
- Hardware installation, assembling, and troubleshooting of desktops and peripherals.
- •Software and driver installation across multiple platforms.
- Local and network printer configuration and troubleshooting.
- Antivirus and malware issue resolution.
- Application and OS troubleshooting.
- Support provided through phone, email, VNC, and AnyDesk.
- Soft Skills & Work Ethic
- Excellent communication, documentation, and RCA (Root Cause Analysis) reporting skills.
- Proven ability to handle user escalations and deliver resolutions under pressure.
- Strong time management, quick learning, and adaptability to new technologies.
- Effective collaboration and knowledge sharing with colleagues and cross-functional teams.
Desktop Support Engineer
Infiniminds Private limited
Mumbai
05.2022 - 01.2023
- All software installation and driver installation.
- Internet & LAN configuration, troubleshooting.
- Call logging & Escalation using helpdesk.
- Local printer configuration and troubleshooting.
- Troubleshooting antivirus/malware removing. Troubleshooting applications.
Education
Bachelor of Science -
Dr Babasaheb Ambedkar College.
Mumbai, India 06.2020 - 05.2022
Diploma in Computer Engineering
Navjeevan Education Society Polytechnic
06.2017 - 10.2019
Skills
Lotus notes administrator
Microsoft office 365
LDAP
SMTP
POP3
IMAP
Mail application
Router
Switches
Windows and Linux server
Email Management
Server management
Good communication skills
Quick learner
Always eager to learn
Certification
- Microsoft Office 365 Certified Fundamentals
- Issued by Microsoft | Date: 19 July 2019 | Credential ID: 2E4FAECD8394DFFF
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Sr.domino Administrator
Lauren information technology
01.2023 - Current
Desktop Support Engineer
Infiniminds Private limited
05.2022 - 01.2023
Bachelor of Science -
Dr Babasaheb Ambedkar College.
06.2020 - 05.2022
Diploma in Computer Engineering
Navjeevan Education Society Polytechnic
06.2017 - 10.2019